Jared Rosa

• Provided customer service in a fast-paced, high-volume restaurant environment, ensuring customer satisfaction through attentive and friendly service
• Took and processed food and drink orders accurately, communicated effectively with kitchen staff, and ensured timely delivery of food and beverages
• Assisted guests with menu selections, providing recommendations and detailed explanations of menu items
• Managed multiple tables simultaneously, ensuring that all guests were promptly attended to and their needs were met throughout the dining experience
• Processed payments, handled cash, and operated the point-of-sale (POS) system to complete transactions
• Maintained cleanliness and organization of dining areas, including resetting tables and ensuring that all areas were presentable for guests
• Collaborated with team members and management to create a positive and efficient work environment, often stepping in to support colleagues during busy shifts
• Ensured compliance with health and safety standards, including proper food handling and sanitation protocols

• - Supervised and provided care for children ages 1-12
• - Prepared and served healthy snacks and meals; completed meal clean-up cooperatively with children
• - Took children out for recreational fun and exercise to local parks with emphasis on safety during outings
• - Performed light housekeeping duties including; dish-washing, vacuuming and general tidying
• - Prepared children for bedtime according to parental instructions and ensured safe supervision of children at all times
• - Assisted children with learning the alphabet, number counting and colors

• Assisted up to 60 residents per month to complete activities of daily living including hygiene, feeding and toileting
• Provided safe mobility support to help residents move around personal and public places
• Observed and documented residents behavior at the end of the shift
• Provided emotional, mental and physical support

Drive-Thru Crew Member | McDonald's

• Delivered exceptional customer service by efficiently taking orders, ensuring accuracy, and providing a friendly, positive experience for all customers.
• Operated the drive-thru window, handling cash and credit and debit transactions.
• Prepared food and beverages according to McDonald’s standards, ensuring high-quality, fresh products were delivered quickly and correctly.
• Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
• Worked collaboratively with team members to fulfill orders during peak hours, prioritizing speed and accuracy while maintaining a friendly, professional demeanor.
• Resolved customer complaints and issues promptly, ensuring a positive experience and fostering customer loyalty.
• Monitored inventory levels at the drive-thru station, replenishing items as necessary to keep operations running smoothly.

• - Prep & package food to feed those in need
• - Sanitize kitchen area, wash dishes & laundry
• - Improved communication skills & a better sense of people
• - Good partnership skills

Customer Service Representative | Metro Bakery

• Provided friendly, attentive, and personalized customer service, creating a welcoming atmosphere for all guests.
• Assisted customers in selecting bakery items, including bread, cakes, pastries, and special orders, offering recommendations based on preferences and dietary restrictions.
• Managed the front counter, greeting customers, taking orders, and ensuring efficient service during high-volume periods.
• Processed transactions using a point-of-sale (POS) system, handling cash, credit card payments, and providing accurate change.
• Maintained cleanliness and organization of the bakery display area, ensuring all products were attractively presented and well-stocked.
• Handled customer inquiries, concerns, and complaints, resolving issues promptly and professionally to ensure customer satisfaction and repeat business.
• Worked closely with bakery staff to ensure timely production and delivery of products for special orders, events, and peak hours.
• Promoted seasonal and new bakery products, upselling to enhance sales and meet store goals.
• Ensured compliance with food safety and hygiene standards, maintaining a clean, safe, and organized work environment.
• Assisted in preparing baked goods for customers when necessary, including packaging orders and providing personalized touches for special occasions.

• - Delivered newspaper in a prompt, courteous and timely manner
• - Inserted flyer and organized papers for route
• - Delivered newspapers as per customer's instructions