Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Led a three person team with focused efforts on practical, detailed, sustainable and affordable design presentations for both high end residential and large commercial clients
Oversaw and implemented the above projects within budget and within scheduled deadlines
Clear, concise design presentation to clients communicated through in person and scheduled video meetings
Ability to work longer hours when required to meet certain deadlines
Education
Creating Landscapes And Horticulturist Diploma - Landscape Design
University of Guelph
Guelph, ON
09.2020
Master Gardener - Landscape Design
University of Alberta
Edmonton, AB
07.2014
Bachelor Of Sciences - Psychology Major, Minor in Physical Sciences
University of Alberta
Edmonton, AB
05.2009
Skills
Strong design program knowledge with Dynascape, Autocad and Google Sketchup
Landscape design presentation with in person Arch D drawings and tablet displays, and via video conference with Google Meet, Zoom and Microsoft Teams
Extensive experience with all Google programs, Trello, Slack, LMN, SiteDocs, Fleetio, Sync
Exposure and basic training with programs such as GIS and Brevit
Extensive experience with QuickBooks and QuickBooks online
Managing certification with the COR safety program, audit participation, safety manual and safety procedure development, safety program implementation and enforcement
Leading company safety and strategic meetings
Extensive experience with city of Edmonton landscape deposit procurement for large commercial clients, and maintaining relationships within this division
Experience with municipal planning and permitting procedures
Ongoing Customer Relations
Project Management
Operations Management
Project estimating and budgeting
Staff Management, hiring, termination, and assesments
Marketing
Financial Management
Design Consulting
Sales Leadership
Bidding processes
Budget Development
Cost Reduction
Attention to Detail
Customer Service
Driven and Determined
Entrepreneurial personality
Work Planning and Prioritization
Quality Assurance
Strategic Decision-Making
Team Leadership
Teamwork and Collaboration
Languages
English
Full Professional
Additional Information
St Albert chamber of Commerce Member
Soccer coaching certification
Volleyball coaching experience
Men's court and Beach volleyball team member and team captain
BBB member in good standing since 2011
Timeline
Owner
Western Landscape And Design Ltd.
06.2011 - Current
Creating Landscapes And Horticulturist Diploma - Landscape Design
University of Guelph
Master Gardener - Landscape Design
University of Alberta
Bachelor Of Sciences - Psychology Major, Minor in Physical Sciences