Jared Eatmon
Air Canada
Saint John
18
years of professional experience
Results-driven professional with a strong background in customer service and team leadership. Experienced in managing client inquiries and training staff, leading to improved customer satisfaction and operational efficiency.
Work History
Reservation Agent
1 Year- Managed inbound customer inquiries to resolve reservation issues efficiently.
- Coordinated flight bookings and changes using Amadeus reservation system.
- Provided expert information regarding travel policies and procedures to customers.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Insurance Agent
6 Years 9 Months- Developed personalized insurance solutions to meet diverse client needs.
- Conducted thorough risk assessments to identify coverage gaps and recommend appropriate policies.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Mentored junior agents, sharing best practices for effective sales strategies and client engagement techniques.
Assistant Store Manager
10 Years- Led daily store operations, ensuring exceptional customer service and adherence to company standards.
- Trained and mentored staff on product knowledge and sales techniques, enhancing team performance.
- Analyzed sales data to identify trends, adjusting inventory levels to meet customer demand effectively.
- Implemented visual merchandising strategies, improving product presentation and driving sales growth.
- Coordinated staff schedules, optimizing workforce efficiency during peak business hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience and loyalty.
Education
High School Diploma
- Communications
Skills
Customer engagement
Reservation software
Phone etiquette
Typing speed
Professionalism and ethics
Client needs analysis
Upselling
Team building and leadership
Hiring and training
Timeline
Reservation Agent
Air Canada
03.2023 - 03.2024Read More
Insurance Agent
TD Insurance Meloche Monnex
06.2016 - 03.2023Read More
Assistant Store Manager
Moores Clothing For Men
06.2006 - 06.2016Read More
Saint Malachy's Memmorial High School
High School Diploma
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Canadian Armed Forces School of Communication And Electronic
from Communications
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