Jaquiline Maria Joy
Oshawa,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Key Holder
Charmed Aroma
08.2023 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Front End Cashier
Metro Grocery Store
02.2022 - 12.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Administrative Officer
South Indian Veneers
06.2014 - 05.2020
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
PG DIPLOMA - Applied Manufacturing Management Advanced Material
Lambton College of Applied Arts And Technology
Sarnia, ON04.2023
Bachelor of Science - Chemistry
Mahatma Gandhi University
Kerala, India03.2014
Skills
- Customer Service Management
- Staff Oversight
- Product Demonstrations
- Safety Enforcement
- Customer Service
- Inventory Monitoring
- Training and Mentoring
- Task Delegation
- Cash Handling
- Daily Reporting
- Bank Deposits
- Workplace Safety
Languages
English
Full Professional
Timeline
Key Holder
Charmed Aroma
08.2023 - Current
Front End Cashier
Metro Grocery Store
02.2022 - 12.2022
Administrative Officer
South Indian Veneers
06.2014 - 05.2020
PG DIPLOMA - Applied Manufacturing Management Advanced Material
Lambton College of Applied Arts And Technology
Bachelor of Science - Chemistry
Mahatma Gandhi University
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