Cindy Reyna
Los Angeles
Summary
Skilled in therapeutic interventions and crisis management, I've significantly improved client outcomes at Amanecer Community Counseling Center. My expertise in case management and ability to foster strong relationships highlight my achievements, not just tasks, blending hard and soft skills to enhance operational efficiency and client well-being.
Overview
14
14
years of professional experience
Work History
Floortime Therapist - Child's Play
Holding Hands Inc
08.2023 - Current
- Facilitated client progress in therapy sessions, focusing on individual needs and goals.
- Implemented effective therapy techniques to support client emotional well-being.
- Guided clients through therapeutic exercises, enhancing coping skills.
- Developed personalized treatment plans for improving client mental health.
- Conducted assessments to identify client needs and tailor therapy approaches.
I.T Customer Support
RxVantage
12.2020 - Current
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Collaborated and maintained communications with sales representatives on customer-related issues.
- Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
I.T Specialist MID
MCBH
08.2017 - 09.2020
- Developed comprehensive reports for enhancing operational efficiency.
- Improved communication channels by collaborating with cross-functional teams.
- Conducted research to identify trends and inform strategic planning.
- Facilitated training sessions to elevate team skills and knowledge.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
Social Worker Case Manager
Amanecer Community Counseling Center
09.2012 - 05.2017
- Collaborated with multidisciplinary teams to develop coordinated care plans that addressed clients'' complex needs holistically.
- Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
- Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
- Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
- Managed high-risk cases to ensure safety and well-being of children through timely assessments and appropriate interventions.
Group Home Worker
Rescare Homecare Orange County
07.2011 - 08.2012
- Maintained a safe, clean, and organized environment for group home residents by performing housekeeping tasks.
- Facilitated conflict resolution among group home residents as needed, promoting a positive living environment for all individuals involved.
- Actively promoted opportunities for skill development among group home residents, fostering a sense of autonomy and self-confidence in their abilities.
- Assisted patients with personal care, social interaction and emotional support.
Education
Bachelor of Arts - Psychology
Vanguard University
Costa Mesa, CA05-2011
Skills
- Case management
- Therapeutic interventions
- Client confidentiality
- Crisis management
- Clinical documentation
- Treatment planning
- Crisis intervention
- Group therapy
- Goal setting
Languages
Spanish
Professional Working
Timeline
Floortime Therapist - Child's Play
Holding Hands Inc
08.2023 - Current
I.T Customer Support
RxVantage
12.2020 - Current
I.T Specialist MID
MCBH
08.2017 - 09.2020
Social Worker Case Manager
Amanecer Community Counseling Center
09.2012 - 05.2017
Group Home Worker
Rescare Homecare Orange County
07.2011 - 08.2012
Bachelor of Arts - Psychology
Vanguard University
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