JAQUELINE SANDOVAL

• Provide daily customer service to students, parents, staff, and visitors in a high-volume school office.
• Greet visitors and assist with questions, directions, and general information.
• Respond to phone, email, and in-person inquiries in a professional and timely manner.
• Maintain confidential student records and attendance documentation.
• Assist in resolving concerns while maintaining professionalism and composure.
• Collaborate with administrators, teachers, and support staff to ensure efficient daily operations.
• Utilize Microsoft Office applications and student information systems to manage records and communications.
• Provide bilingual support in English and Spanish to families and community members.

• Managed multiple accounts simultaneously while meeting deadlines.
• Efficiently and accurately processed paper work, prepared bills, financial statements, and reports.
• Keep accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
• Analyze and document errors or inaccuracies in financial records.
• Managed and processed requests from clients and sales team.
• Ensured that all paperwork turned in was compliant with the laws and federal regulations.
• Maintained accurate records of all customers’ agreements in the CRM system.
• Resolved customer complaints in a timely manner.
• Develop strategies and lead teams and other departments to achieve organizational skills.
• Developed, maintained, and built relationships with key accounts to ensure customer satisfaction.
• Renewed existing accounts by cementing trusting relationships with customers.
• Monitors clients’ budget and explains any costs or deductions from their accounts.

• ADP’s front-line for solving clients’ challenges - including issue resolution, answering questions, investigating fraudulent activities and financial records.
• The breadth of expertise and responsibility to help ADP’s clients solve problems by taking a broad perspective to identify solutions and resolve issues.
• Knowledge of privacy and security protocols, identifying fraudulent activity, and compliance with applicable laws and regulations.
• Working independently or as part of a team, to serve as a consultant in servicing ADP’s products/technologies.

• Ensured all employees were paid accurately and on time (overtime, deductions, sick pay, vacation pay, bonuses, etc.).
• Knowledge in hospitality by developing, managing, creating, and preparing specialized reports.
• Maintaining and tracking data, prioritizing them to ensure completion within a deadline.
• Multiple tasks in a fast-paced environment.
• Assisting with emergency, high-volume calls from patients and employed staff.
• Great interpersonal and communication skills.
• Detailed understanding of best security policies, practices, and the law.
• Ability to act with integrity and in a professional manner.

• Analyzed customer feedback data to develop action plans for improving services.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Scheduled/directed staff in daily work assignments to maximize productivity.
• Performed cash management responsibilities and ensured compliance by colleagues with all safety and security procedures.
• Provides direction and feedback to colleagues and follows up by coaching/counseling to ensure job duties are performed.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Developed and implemented strategies to increase customer satisfaction and loyalty.