Jaqueline Muniz
Pacoima
Summary
I am a dedicated customer service professional with a genuine passion for helping people. With over 10 years of experience, in the field of working with countless people, I understand that every customer interaction is an opportunity to make a positive impact. I believe that empathy, and transparency are the keys that lead to understanding, and connecting with those who deserve exceptional human relations, and customer service, as I strive to make sure everyone I interact with feels heard, and valued.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
The Paint Factory
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Care Worker
Choice Home Care
09.2024 - 02.2025
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Developed and implemented care plans for clients.
Customer Service Representative
Pizza Hut
03.2015 - 01.2019
- Improved resolution time with effective problem-solving for customer complaints.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Arts - Child Development
Los Angeles Valley College
Van Nuys, CA06-2016
High School Diploma -
Arleta Senor High School
Pacoima, CA06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Client relations
- Customer satisfaction measurement
- Follow-up skills
- Professional telephone demeanor
- Administrative support
- Building rapport
- De-escalation techniques
- Dispute resolution
Languages
Spanish
Limited Working
English
Full Professional
Interests
- Watching Movies and TV Shows
- Music
- Team Sports
- Hiking
- Camping
- Learning new cooking techniques and expanding my culinary skills
- Running
- Personal Development and Self-Improvement
- Fashion
- Road Trips
Timeline
Care Worker
Choice Home Care
09.2024 - 02.2025
Customer Service Representative
The Paint Factory
01.2020 - Current
Customer Service Representative
Pizza Hut
03.2015 - 01.2019
Associate of Arts - Child Development
Los Angeles Valley College
High School Diploma -
Arleta Senor High School
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