Summary
Overview
Work History
Education
Skills
Affiliations
Additional Details
Accomplishments
Certification
Languages
References
Timeline
Generic

Jaqueline Lozano Urrea

Calgary,AB

Summary

Registered social worker with significant experience in nonprofit and public sectors. Specializes in client advocacy and crisis management, particularly in mental health, domestic violence, and addiction for Immigrant, Indigenous, and vulnerable communities. Demonstrated success in securing safe housing solutions and improving access to essential resources and trauma-informed care. Skilled in fostering collaborative relationships and performing thorough risk assessments for at-risk populations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Housing Liaison

Discovery House
Calgary, Alberta
08.2023 - Current
  • Facilitated safe housing solutions for individuals escaping domestic violence through client and partner collaboration.
  • Conducted safety assessments to maximize family protection measures.
  • Mediated landlord-client disputes to avert evictions and advocate for essential needs.
  • Drafted support letters to improve access to vital resources for clients.
  • Engaged with community organizations focused on domestic violence to provide culturally sensitive support.

Women’s Support Worker

YWCA Calgary Sherif King Home Crisis Shelter
Calgary, Alberta
05.2023 - 05.2024
  • Conducted risk assessments to identify the needs of women in crisis.
  • Prepared referrals to partner organizations providing essential support services.
  • Collaborated with community groups to improve assistance for women experiencing domestic violence.
  • Maintained detailed, confidential client records, following privacy regulations.
  • Engaged clients in activities that promoted both physical and mental well-being.

Child Practitioner (practicum Student)

Child and Family Services
Calgary, Alberta
09.2023 - 04.2024

Evaluated families' assistance needs to determine appropriate support services.

Collaborated with multidisciplinary teams to implement community and home-based services.

Assessed the impacts of various solutions on children's well-being.

Completed risk assessments for children and families to identify potential challenges.

Special Needs Teacher's Assistant

Board School Francosud
Calgary, Alberta
09.2014 - 06.2022
  • Tutored neurodiverse children in individual and small group settings to improve comprehension of course concepts.
  • Engaged students in recreational activities that encouraged physical fitness and social skills.
  • Maintained accurate attendance records and documented daily class activities for review.
  • Reviewed and reported on Individualized Education Program (IEP) progress to stakeholders effectively.
  • Modeled appropriate behaviors using positive reinforcement techniques to encourage desired actions.
  • Reinforced positive behavior management strategies while redirecting inappropriate behaviors.

Child & Family Development Aid

PaceKids
Calgary, Alberta
05.2017 - 04.2020
  • Assessed the child's needs as outlined in the child's program plan.
  • Developed and implemented a weekly Family Development Plan based on the child's goals.
  • Worked with cross-functional teams to achieve goals.

Domestic Violence Counselor

La Traverse Women’s Shelter
Joliette, Quebec
01.2011 - 07.2014
  • Evaluated and addressed individual client needs and concerns.

Human Relations Officer: Mental Health, Geriatric

Health and Social Services Institutions Quebec
Joliette, Quebec
09.2009 - 07.2014

Conducted risk assessments for patients regarding self-harm and harm to others.

Executed psycho-social assessments to identify patient needs and concerns.

Implemented psychosocial programs to enhance patient protection and support.

Evaluated patients and referred them to necessary resources, including foster homes and hospitals.

Assisted parents of children diagnosed with disabilities, and learning disorders.

Aboriginal Community Worker

The Atikamekw Nation Institutions Council of the Atikamekw Nation Council of the Atikamekw Nation
Manawan, Quebec
03.2007 - 09.2009

Executed culturally relevant social interventions reflecting Atikamekw traditions.

Developed a suicide prevention program to educate families on warning signs.

Collaborated with committees to incorporate indigenous methodologies into social programs.

Addiction Counselor (part-time)

Addiction Counselor (part-time)
Montreal, Quebec
01.2005 - 03.2007
  • Participated in weekly team meetings to discuss client progress and coordinate interdisciplinary care plans.
  • Facilitated psycho-educational groups focused on relapse prevention, anger management, stress reduction, and life skills development.
  • Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.

Education

Bachelor of Social Work - General

University of Calgary
Calgary
06-2024

Bachelor of Arts - Psychosocial

University of Quebec In Montreal UQAM
Montreal, QC
04-2008

Master of Social Work - Clinical Social Work

University of Calgary
Calgary, AB

Skills

  • Collaborative relationships
  • Problem-solving abilities
  • Reliability
  • Client advocacy
  • Risk assessment
  • Case management
  • Community outreach
  • Team collaboration
  • Conflict resolution
  • Teamwork
  • Program evaluation
  • Multitasking Abilities
  • Mediation skills
  • Relationship building
  • Home visits
  • Verbal and written communication
  • Adaptability and flexibility
  • Crisis management

Affiliations

  • Involved in the community, with volunteering experience at organizations like Action Dignity, the Calgary women's Centre, the Drooping Centre, The 838 Buffalo Air Cadets.

Additional Details

  • I am a proud and committed social worker dedicated to making meaningful change in my community. I contribute in multiple roles—professionally, as a volunteer, and as a community member—working across micro, mezzo, and macro levels. At the micro level, I support individuals and families directly; at the mezzo and macro levels, I collaborate with organizations to influence programs, policies, and legislation that affect the well-being of my clients and the broader community.

Accomplishments

  • Recognition for the personal commitment and dedication towards providing a better life for the community, from DarshanS. Kang, MP Calgary-Skyview July 1 2019. House of Commons.

Certification

  • First Aid CPR / ASIST 2024
  • Nonviolent Crises Intervention Training 2024
  • CRRA Residential Tenancies in Alberta Training 2024
  • Immigration and Refugee Mental Health course for Settlement and Social Services University of Toronto Faculty of Medicine (25 hours) 2019
  • Child Development Assistant 2019
  • Taking Action to Stop Child Sexual Abuse 2020
  • Mental Health First Aid, Mental Health Commission of Canada Calgary AB (14 hours 2016
  • Protection measures for loss of autonomy of elderliness, OTSTCFQ, QC (6 hours) 2014
  • Motivational Approach, CSSSNL, QC (14 hours) 2013
  • Early Prevention of Substance Abuse and Mental Illness, CSSSNL, QC (14 hours) 2011
  • Specialized Education Certification, College du Vieux-Montreal, QC (35 hours) 2007
  • Psychosocial Intervention for Children with autism spectrum disorder (360 hours) 2007

Languages

Spanish
Native/ Bilingual
French
Full Professional
English
Full Professional

References

References available upon request.

Timeline

Child Practitioner (practicum Student)

Child and Family Services
09.2023 - 04.2024

Housing Liaison

Discovery House
08.2023 - Current

Women’s Support Worker

YWCA Calgary Sherif King Home Crisis Shelter
05.2023 - 05.2024

Child & Family Development Aid

PaceKids
05.2017 - 04.2020

Special Needs Teacher's Assistant

Board School Francosud
09.2014 - 06.2022

Domestic Violence Counselor

La Traverse Women’s Shelter
01.2011 - 07.2014

Human Relations Officer: Mental Health, Geriatric

Health and Social Services Institutions Quebec
09.2009 - 07.2014

Aboriginal Community Worker

The Atikamekw Nation Institutions Council of the Atikamekw Nation Council of the Atikamekw Nation
03.2007 - 09.2009

Addiction Counselor (part-time)

Addiction Counselor (part-time)
01.2005 - 03.2007

Bachelor of Social Work - General

University of Calgary

Bachelor of Arts - Psychosocial

University of Quebec In Montreal UQAM

Master of Social Work - Clinical Social Work

University of Calgary
Jaqueline Lozano Urrea