Jaqueline Holanda Druzian
Windsor
Summary
Customer oriented professional with extensive experience in retail sector known for creating positive workplace culture and high-performing teams, looking for an opportunity within a progressive organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CONSULTING SERVICES MANAGER
Self-Employed
01.2019 - 10.2020
- Worked with various retail clients on projects to maximize sales and efficiency
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams
- Produced regular KPI reports to evaluate performance, adjust strategies, and maintain agile, sustainable operations
- Devised new promotional approaches to boost sales and market penetration.
DISTRICT SALES MANAGER
Melissa
10.2014 - 01.2019
- Responsible for district of 13 stores in 7 cities by managing store leadership teams and establishing best practices
- Introduced new inventory management measures, effectively decreasing product theft over 70% within 1 year
- Coached 120 sales associates in product specifications, sales incentives and selling techniques
- Grew YOY sales 30% by consistently meeting and exceeding quotas
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Achieved regional sales goal of R$ 24 million annually by completing audits, resolving problems, training staff members and completing action plans.
Education
BBA - Business Administration
Yorkville University
Toronto, ON04.2025
Bachelor's of Business Administration -
Faculdade Integrada Metropolitana De Campinas
São Paulo, Brazil01.2008
Skills
- Customer Service
- Sales and marketing
- Business Development
- Creative merchandising
- Negotiation
- Staff Management
- Business planning
- Team building
- Search Engine Optimization
Certification
- Customer Service Certificate, St. Clair College
- CPR/First Aid Certificate
- ASCEND Program Certificate
Training
Empowering Women for Employment Program, 01/2021, Present, Women's Enterprise Skills Training, Windsor, ON
Languages
Portuguese
Native or Bilingual
Timeline
CONSULTING SERVICES MANAGER
Self-Employed
01.2019 - 10.2020
DISTRICT SALES MANAGER
Melissa
10.2014 - 01.2019
BBA - Business Administration
Yorkville University
Bachelor's of Business Administration -
Faculdade Integrada Metropolitana De Campinas
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