Jaqueline Guzman
San Diego
Summary
Bilingual Medical Office Administrator with strong customer service expertise and a proven ability to multitask, organize, and prioritize effectively in fast-paced environments. Skilled in maintaining productivity and efficiency while quickly mastering new concepts and information, ensuring smooth operations and high-quality patient interactions. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
AdaptHealth
02.2021 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
- Maintained up-to-date knowledge of insurance policies and changes, aiding in accurate verification.
Medical Office Administrative Assistant
Cardiology of Southern California
05.2018 - 07.2018
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained payments from patients and scanned identification and insurance cards.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
Retail Sales Associate
Kohl's
07.2016 - 11.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
No Degree - Medical Office Administration
Concorde Career College
San Diego, CA06-2018
Skills
- Bilingual communication (English/Spanish)
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Medical Billing & Coding: Proficient in CPT, ICD-10, and HCPCS coding standards
- Explanation of Benefits (EOB) and Remittance Advice (RA) expertise
- Data entry proficiency
- Skilled in [software]
- Time management
Timeline
Insurance Verification Specialist
AdaptHealth
02.2021 - Current
Medical Office Administrative Assistant
Cardiology of Southern California
05.2018 - 07.2018
Retail Sales Associate
Kohl's
07.2016 - 11.2016
No Degree - Medical Office Administration
Concorde Career College
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