Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JAQUELINE GALDAMEZ

Canoga Park

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Medical receptionist/ back office/ optician assistant

Affordable Vision center
12.2021 - 01.2024
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses
  • Managed administrative duties with phone reception, appointment scheduling and payment processing
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients
  • Organized paperwork such as charts and reports for office and patient needs
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Medical Receptionist/ Check out

Ophthalmology Associates of the valley
08.2019 - 12.2021
  • Check in Duties include: Multi-phone call answering, Chart set up, Insurance verification, Submitting Authorizations for HMO groups
  • Check out duties: Collect payments, Schedule future recalls, Referring patients for consults
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients
  • Entered and updated sensitive customer information during check-ins and room changes.

Medical Receptionist/ Ophthalmic Technician/ Biller

KARLIN EYE GROUP
06.2014 - 08.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping
  • Applied eye medications and drops to dilate pupils in preparation for examinations
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.

Concierge

Sunrise Senior living
01.2014 - 01.2015
  • Task, scheduling visitation, answering multi-phone calls
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records.

Education

MEDICAL ASSISTANT

UEI COLLEGE
Van Nuys, CA
05.2012

Skills

  • Quick problem solver
  • Calm and level-headed under stress
  • Medical terminology knowledge
  • Reliable transportation
  • Cash Handling
  • Telephone Etiquette
  • Insurance Claims
  • Prescription Refills
  • Patient Eligibility Requirements
  • Payment Scheduling and Collection
  • Appointment Scheduling
  • Scheduling Tests and Procedures
  • Insurance Authorizations
  • EMR / HER

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Medical receptionist/ back office/ optician assistant

Affordable Vision center
12.2021 - 01.2024

Medical Receptionist/ Check out

Ophthalmology Associates of the valley
08.2019 - 12.2021

Medical Receptionist/ Ophthalmic Technician/ Biller

KARLIN EYE GROUP
06.2014 - 08.2019

Concierge

Sunrise Senior living
01.2014 - 01.2015

MEDICAL ASSISTANT

UEI COLLEGE

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JAQUELINE GALDAMEZ