Jaqueline Elizabeth Perez
Rancho Cucamonga
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Cricket Wireless. Excelled in analytical thinking and organizational skills, enhancing store operations and customer satisfaction. Fluent in Spanish, adept at multitasking and fostering positive customer relationships. Demonstrated leadership by training new employees, contributing to a team-driven environment.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
Work History
Catherines plus size
Wichita falls
- Current
- Worked there for to years
- Left because the store closed down
Sales associate
Cricket wireless
Wichita Falls
02.2025 - 02.2025
- Worked almost a year
- Left because i moved to California
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled returns and exchanges according to company policies.
- Prepared merchandise for purchase or rental.
- Helped customers find specific products, answered questions, and offered product advice.
- Received and displayed product shipments on store retail shelves upon delivery.
- Built and maintained relationships with peers and upper management to drive team success.
- Organized store by returning merchandise to proper areas and restocked displays.
- Worked with fellow sales team members to achieve group targets.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Tracked sales performance metrics to identify trends in market place.
- Engaged customers in friendly, professional dialogue to determine needs.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assessed customer needs to provide assistance and information on product features.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to wanted items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled customer complaints in a professional manner.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Conducted inventories on a regular basis to track stock levels.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Demonstrated product features and benefits for customers' needs.
- Used technology resources to assist customers in locating and selecting items.
- Greeted customers to determine wants or needs.
- Adhered to company initiatives and achieved established goals.
- Greeted customers and provided exceptional customer service.
- Developed trusting relationships with customers by making personal connections.
- Described merchandise and explained use, operation and care.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted product demonstrations to highlight features and benefits.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained records related to sales for store management.
- Provided accurate information about products, prices and services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Collected payments and provided accurate change.
- Processed transactions using a point-of-sale system.
- Maintained knowledge of sales and promotions, return policies and security practices.
Server
Taki Ramen
Wichita Falls
08.2020 - 12.2022
- Had my son was the reason for leaving
- Trained new employees to perform duties.
- Maintained records of transactions made during shift as required by law or company policy.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Garnished dishes and beverages to serve visually appealing menu items.
- Filled condiments and napkin containers during slack periods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took orders from customers accurately and in a timely manner.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Set up tables in between patrons to reduce wait times.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Served food and beverages to patrons and confirmed complete orders.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cleaned tables and chairs to prepare dining area for next customers.
- Presented menus and answered questions regarding items.
- Prepared drinks according to standard recipes.
- Stocked service areas with supplies during slow periods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Cashier Assistant Manager
La Michoacana Meat Market
Wichita Falls
10.2015 - 11.2019
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Mitigated business risks by working closely with staff members and assessing performance.
- Processed payments promptly for customers to exceed productivity standards.
La Michoacana Meat Market
Wichita falls
- Worked there for 5 years
- Gave two week notice
- I felt stuck
- I handled cash and helped in all departments
Education
Graduate Certificate - Emt
Emt School
West Covina, CA01-2011
High School Diploma -
West Covina High School
West Covina, CA01-2010
Skills
- Friendly, positive attitude
- Attention to detail
- Computer skills
- Analytical thinking
- Self-Directed
- PPE compliance
- Good Telephone Etiquette
- Dependable and responsible
- Organizational skills
- Multitasking
- Clerical support
- Organization and time management
- Communication
- Flexible and adaptable
- FLUENT IN spanish
Timeline
Sales associate
Cricket wireless
02.2025 - 02.2025
Server
Taki Ramen
08.2020 - 12.2022
Cashier Assistant Manager
La Michoacana Meat Market
10.2015 - 11.2019
Catherines plus size
- Current
La Michoacana Meat Market
Graduate Certificate - Emt
Emt School
High School Diploma -
West Covina High School