Jaqueline Castaneda
Gardena
Summary
Proven Barista with a track record of enhancing customer satisfaction through exceptional service and high-quality beverage preparation, notably at Starbucks. Skilled in time management and fostering positive team environments, I excel in fast-paced settings, effectively boosting sales through personalized customer interactions. Demonstrates outstanding attention to detail and a friendly, outgoing demeanor, contributing to a loyal customer base.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
02.2023 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Barista
Neighborhood coffee and tea shop
07.2022 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier
Family Business
01.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Environmental Charter High School Lawndale
Lawndale, CA06-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Exceptional customer service
Certification
- Food Manager Certification - American Food Safety Institute.
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
02.2023 - 09.2024
Barista
Neighborhood coffee and tea shop
07.2022 - 01.2023
Cashier
Family Business
01.2021 - 05.2022
High School Diploma -
Environmental Charter High School Lawndale
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