Summary
Overview
Work History
Skills
Certification
Honors Awards
Timeline
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Jaquan Novales-shaw

Toronto,ON

Summary

Professional in delivery industry with strong focus on punctuality and customer satisfaction. Proven track record in managing routes and ensuring timely deliveries. Team-oriented and results-driven, adaptable to changing demands, and skilled in navigation and communication.

Experienced with local and regional food delivery routes, ensuring timely and accurate deliveries. Utilizes effective communication and problem-solving skills to handle dynamic delivery scenarios. Track record of maintaining excellent customer service and punctuality.

Accumulated 1+ years of valuable experience in a high-volume call center setting, consistently managing back-to-back calls with a primary emphasis on end-to-end issue resolution. Efficiently manage and track multiple cases simultaneously.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Food Delivery Driver

Uber Eats
02.2021 - Current
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
  • Adhered to company policies and procedures, maintaining a safe driving record while operating vehicles for food transportation purposes.
  • Reduced delivery errors by double-checking all orders before leaving the restaurant, resulting in fewer complaints and returns.
  • Improved overall delivery speed and efficiency by staying up-to-date on local traffic conditions, adjusting routes as needed to avoid delays.
  • Demonstrated exceptional time management skills, consistently meeting or exceeding target delivery times for both pick-up and drop-off tasks.

Food Delivery Driver

DoorDash
08.2020 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Navigated efficiently through various routes for timely food deliveries.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.

Delivery Driver

Instacart
03.2020 - Current
  • Navigated local streets to ensure timely delivery of goods.
  • Loaded and unloaded packages carefully, maintaining product integrity.
  • Ensured customer satisfaction by providing friendly service during deliveries.
  • Used handheld devices to track and confirm delivery status.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Technical Analyst

Hit Star Productions
09.2020 - Current
  • Analyzed price movements, looked for trends and patterns to determine optimal entry and exit points for trades.
  • Developed and implemented trading strategies for Bitcoin, Ethereum, and other cryptocurrencies.
  • Utilized many sources such as forums and social media to find new coins, tokens, and blockchain projects to identify potential investments.
  • Generated reports detailing trade performance metrics such as P&L, ROI.

Music Production Coordinator

Hit Star Productions
07.2014 - Current
  • Successfully managed and optimized operational workflows in music production, demonstrating strong organizational skills and attention to detail that contribute to efficient coordination and support
  • Facilitated constant communication and collaboration with diverse teams in the music industry, honing exceptional interpersonal, written, and oral communication skills crucial for building relationships and providing effective assistance
  • Developed a strong technical aptitude through the management of software tools and equipment in music production, showcasing adaptability and a quick grasp of technical concepts applicable to troubleshooting and support
  • Utilized Microsoft Excel for data analysis and reporting in music production projects, offering proficiency that aligns with data-driven tasks, including the creation of meaningful dashboards and reports
  • Identified and implemented process improvements in music production coordination, demonstrating a proactive approach that can be leveraged to enhance processes and documentation
  • Thrived in the fast-paced and dynamic nature of the music industry, managing multiple projects simultaneously under tight deadlines, showcasing adaptability and a results-oriented approach applicable to various challenges.

Customer Solutions Specialist

Rogers Communications
03.2023 - 05.2024
  • Gathered data and customer feedback to identify trends, collaborates effectively within cross-functional teams, and continuously seeks opportunities for improvement
  • Demonstrated meticulous attention to detail and accuracy when entering customer information, service requests, and billing data into appropriate systems
  • Proficient in conveying complex ideas clearly through both written and verbal communication, ensuring strong customer relationships
  • Utilized strong problem-solving skills to analyze customer needs and tailor solutions that met their specific requirements, enhancing their overall experience with the company
  • Actively participated in identifying process bottlenecks and suggested improvements that streamlined customer issue resolution, resulting in reduced response times and increased efficiency
  • Worked closely with cross-functional teams to coordinate complex issue resolution, demonstrating effective collaboration skills in a fast-paced environment and ensuring seamless customer experiences
  • Efficiently manage and track multiple cases simultaneously, ensuring adherence to established service levels and timelines to address complaints without undue delay.
  • Skilled in utilizing customer service tools and have a quick adaptability to evolving technologies

Skills

  • Adaptability
  • Collaborative Contributor
  • Independent
  • Organized
  • Time management
  • Safe driving

Certification

  • Customer Experience: Journey Mapping, LinkedIn, 9d2250f62d8c0b2e36c9093c0561f0dc2668a7469d61644f44d7bae36bf8495f
  • Aligning Customer Experience with Company Culture, LinkedIn, 64dd6b257013b7acadbc0fd9f65e3d6cc495e0fb93ece4af4c4f31b5fd3ad220
  • Learning Data Analytics, LinkedIn, be3d2f809605aed14b2718502986d10354955f7c16c5b1287e36dd6a64f28d97
  • Business Analysis Foundations: Competencies, LinkedIn, d6abea32ff5770ce582057c50162ffeb51f8336f1bebabaf0fb6fecc24c1beab
  • Holding Yourself Accountable, LinkedIn, 61ad14ff23662b89627c534e2856f1d811eb5a8fa8075cad8be9a720298d0e46
  • Google Analytics For Beginners, Google, 05/01/22, 05/01/25
  • Data Visualization for Data Analysis and Analytics, LinkedIn, 525dc783399ff706f46e894f007ee1ed75d9045f6978fa2484c14341215f5cb2
  • Develop Critical-Thinking, Decision-Making, and Problem-Solving Skills, LinkdeIn, 03/01/24

Honors Awards

Gold - Music Canada, 03/01/22, Gold Certified Song produced by Hit Star Productions, https://musiccanada.com/gold-platinum/?_gp_search=examples

Timeline

Customer Solutions Specialist

Rogers Communications
03.2023 - 05.2024

Food Delivery Driver

Uber Eats
02.2021 - Current

Technical Analyst

Hit Star Productions
09.2020 - Current

Food Delivery Driver

DoorDash
08.2020 - Current

Delivery Driver

Instacart
03.2020 - Current

Music Production Coordinator

Hit Star Productions
07.2014 - Current
  • Customer Experience: Journey Mapping, LinkedIn, 9d2250f62d8c0b2e36c9093c0561f0dc2668a7469d61644f44d7bae36bf8495f
  • Aligning Customer Experience with Company Culture, LinkedIn, 64dd6b257013b7acadbc0fd9f65e3d6cc495e0fb93ece4af4c4f31b5fd3ad220
  • Learning Data Analytics, LinkedIn, be3d2f809605aed14b2718502986d10354955f7c16c5b1287e36dd6a64f28d97
  • Business Analysis Foundations: Competencies, LinkedIn, d6abea32ff5770ce582057c50162ffeb51f8336f1bebabaf0fb6fecc24c1beab
  • Holding Yourself Accountable, LinkedIn, 61ad14ff23662b89627c534e2856f1d811eb5a8fa8075cad8be9a720298d0e46
  • Google Analytics For Beginners, Google, 05/01/22, 05/01/25
  • Data Visualization for Data Analysis and Analytics, LinkedIn, 525dc783399ff706f46e894f007ee1ed75d9045f6978fa2484c14341215f5cb2
  • Develop Critical-Thinking, Decision-Making, and Problem-Solving Skills, LinkdeIn, 03/01/24

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Jaquan Novales-shaw