Japnit Singh
Brampton,Canada
Summary
Dynamic leader with a proven track record at Amaya-Landbase and Hyatt Andaz, specializing in process streamlining and relationship building. Excelled in transforming client onboarding, enhancing customer satisfaction by over 20%, and driving operational excellence. Skilled in risk management and communication, adept at fostering collaboration and driving innovative solutions.
Overview
6
6
years of professional experience
Work History
Co-Founder
Amaya-Landbase
Gurgaon, Haryana
06.2023 - 08.2024
- Successfully managed the onboarding process of new business policies with high accuracy and adhering to regulatory standards
- Led digitization of the client onboarding process, ensured planning, testing, completion and timely implementation
- Build customer relations and reduced complaints by over 20%
- Developed the Standard Operating Procedure manual (SOP)
- Proactively engaged with advisors and stakeholders, fostering collaboration to identify training opportunities, and contributing to process improvement.
Relationship Manager
Open Market Residential Services
08.2021 - 05.2023
- Collaborated with sales teams to understand business requirements, developing action plans and customized solutions
- Filtration of leads for the required project
- Getting the closures over the final billing in alliance with all the government statutory compliance
Relationship Manager
Hyatt Andaz
07.2018 - 07.2021
- Company Overview: New Delhi
- Headed all the top corporates of Gurgaon, handling prestigious accounts like MasterCard, Sales Force, Oracle, HSBC, Honeywell, Walmart
- Handling all guest grievances, closure of all leads
- Worked closely with the central underwriting team to ensure timely processing of pending cases and contributed to the efficient processing of applications
- Ensured timely processing and decision-making by following up with sales managers and advisors regarding pending requirements
- Efficiently processed new business proposals by scrutinizing application details, completeness of documents and, inputting data in web-based application systems
- Verified pertinent and required information for all the proposal forms before policy settlement and ensured high accuracy
- Adhered to established quality and service standards leading to high accuracy in processing of insurance proposals with satisfactory audit rating
- Followed up with sales managers and advisors for outstanding requirements to ensure timely processing and to reach a decision
- Collaborated with central underwriting team for timely processing of pending cases ensuring smooth processing of applications and adherence to special instructions
- Co-ordinated with medical vendors for completion of medicals, arranging attending physician statements, and other related documents for applicable cases
- Participated in project meetings for implementing the workflow system improving business processing efficiency
- New Delhi
Education
Management Training Programme -
The Imperial
New Delhi01.2015
B.Sc. - Hospitality
IHM
New Delhi01.2013
Skills
- Process streamlining
- Attention to Detail
- Time management
- Collaboration
- Relationship building
- Multitasking
- Problem solving
- Communication skills
- Microsoft Office
- Visionary leadership
- Brand development
- Entrepreneurial leadership
- Financial acumen
- Operations management
- Staff management
- Risk management
Accomplishments
- Awarded Star Employee of the Quarter in Anarock, 10/01/22 - 03/31/23, Twice consecutively for exceeding the budgeted revenue.
- Spearheaded digitization of new business onboarding process.
- Awarded employee of the month at Hilton Garden Inn, Gurgaon, 02/01/19, For achieving my target 7 times of my monthly budget.
Languages
- English
- Hindi
- Punjabi
Timeline
Co-Founder
Amaya-Landbase
06.2023 - 08.2024
Relationship Manager
Open Market Residential Services
08.2021 - 05.2023
Relationship Manager
Hyatt Andaz
07.2018 - 07.2021
Management Training Programme -
The Imperial
B.Sc. - Hospitality
IHM
Similar Profiles
Pratika GaurPratika Gaur
Real Estate Consultant at Bhandari LandbaseReal Estate Consultant at Bhandari Landbase
ANKUR PUNIAANKUR PUNIA
Managing Director at TSK LANDBASEManaging Director at TSK LANDBASE
Akanksha SinhaAkanksha Sinha
HR Manager at Corporate Landbase Pvt. LtdHR Manager at Corporate Landbase Pvt. Ltd