Japneet Kaur Sohal
Surrey
Summary
Dynamic professional with a proven track record in relationship management and sales techniques, demonstrated during my tenure at Teleperformace. Leveraged exceptional customer service and negotiation skills to significantly enhance client satisfaction and sales outcomes. Adept at fostering positive guest interactions and maintaining high cleanliness standards, consistently contributing to team and performance improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Tandoori Flame
Delta
03.2024 - Current
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Cleaned tables and chairs to prepare dining area for next customers.
- Prepared checks, itemizing total meal costs and taxes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Set up tables in between patrons to reduce wait times.
Sales Associate
Urban Behaviour
Burnaby
11.2023 - 12.2023
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Customer Service Representative
Concentrix
Delhi, NCR
04.2023 - 09.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
HR Recruiter
Axis consultants
Delhi
02.2023 - 04.2023
- Collaborated with department managers to identify recruitment needs and develop job postings.
- Developed and implemented recruiting strategies to attract qualified candidates.
- Developed and implemented recruiting plans to meet staffing goals.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Consulted with hiring teams on effective interviewing techniques when selecting candidates.
Sales Representative
Teleperformace
Delhi NCR
03.2022 - 03.2023
- Negotiated deals and handled complaints or objections.
- Provided technical support for customers using the company's products or services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
Associate of Arts - General Arts
Kwantlen Polytechnic University
None12-2025
Internship - Psychology
Moolchand Hospital
Delhi, India08-2021
Internship - Psychology
Fortis Hospital
Delhi, India06-2021
Skills
- Daily specials memorization
- Team member support
- Cash handling
- Sales techniques
- Memory retention
- Hostess support
- Dining customer service
- Relationship management
- Exceptional customer service
- Positive guest interactions
- Suggestive selling
- Positive and professional
- Hospitality service expertise
- Performance improvement
- Cleanliness standards
- Professional appearance
- Strong work ethic
Accomplishments
- Several awards in Badminton, Basketball and Lawn Tennis.
Certification
- Serve it right
- Internships in Psychology
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
French
Limited
Timeline
Server
Tandoori Flame
03.2024 - Current
Sales Associate
Urban Behaviour
11.2023 - 12.2023
Customer Service Representative
Concentrix
04.2023 - 09.2023
HR Recruiter
Axis consultants
02.2023 - 04.2023
Sales Representative
Teleperformace
03.2022 - 03.2023
- Serve it right
- Internships in Psychology
Associate of Arts - General Arts
Kwantlen Polytechnic University
Internship - Psychology
Moolchand Hospital
Internship - Psychology
Fortis Hospital
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