Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAPNEET SINGH

Ajax,ON

Summary

Successful store manager with demonstrated record of achieving store goals. Keeps customers satisfied by empowering employees with knowledge and skills to meet needs and deliver exceptional service. Meets profit targets by expertly marketing store, promoting products and controlling costs. Dedicated to optimization and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Concentrix
03.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Lighting Grip

10+1 Creations
10.2023 - 01.2024
  • Demonstrated flexibility by adapting to last-minute script changes that impacted the overall lighting design.
  • Managed inventory, ensuring sufficient supply of required gear throughout production.
  • Enhanced lighting quality by expertly positioning and adjusting lights for various scenes.
  • Streamlined communication between departments by effectively relaying instructions from the director of photography to other crew members.

STORE MANAGER

Super Smokey Convenience
08.2022 - 09.2023
  • Set performance expectations for employees and implemented improvement plans to reach targets
  • Promoted team-oriented culture with common sales, service and productivity goals
  • Delegated assignments to meet coverage needs and maintain store standards
  • Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.

CASHIER

Shell Gas Station
10.2021 - 11.2022
  • Processed cash register transactions on POS and provided correct change
  • Accepted checks, debit and credit cards, and gift certificates in line with company policy
  • Maintained high customer satisfaction levels by going the extra mile to personalize service
  • Provided customers with outstanding customer service exceeding store expectations.

Packing, Shipping, and Receiving Assembler

Amazon
04.2022 - 08.2022
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Expedited order processing time through effective organization and prioritization of tasks.
  • Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
  • Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.

SERVER

Karachi Boys
09.2021 - 01.2022
  • Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
  • Answered phones to take orders for customer pick up or delivery
  • Transported food products, cleaned tables and counters, and stocked dining room supplies
  • Memorized menu items, recipes and daily specials to answer questions and make recommendations to customers.

Education

HIGH SCHOOL DIPLOMA -

Durham College
Oshawa, ON
04.2023

Skills

  • Telephone assistance
  • Expectation management
  • Merchandise restocking
  • POS operation
  • Customer service
  • Food safety
  • Serve customers
  • Staff development
  • Problem-solving skills
  • Grip Equipment Knowledge
  • Attention to Detail
  • Electrical testing
  • Cable Management

Timeline

Call Center Representative

Concentrix
03.2024 - Current

Lighting Grip

10+1 Creations
10.2023 - 01.2024

STORE MANAGER

Super Smokey Convenience
08.2022 - 09.2023

Packing, Shipping, and Receiving Assembler

Amazon
04.2022 - 08.2022

CASHIER

Shell Gas Station
10.2021 - 11.2022

SERVER

Karachi Boys
09.2021 - 01.2022

HIGH SCHOOL DIPLOMA -

Durham College

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JAPNEET SINGH