Japneet Singh
Vancouver,BC
Summary
Seasoned IT Analyst with expertise in business requirement analysis, solution design, and strategic IT implementation. Proficient in optimizing technology infrastructures and fostering cross-functional collaboration. Committed to delivering efficient solutions and driving organizational excellence.
Overview
2
2
years of professional experience
Work History
Service Centre Analyst
Community Living BC
Vancover, CA
08.2022 - Current
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Provided technical advice to customers on product use and installation.
- Adhered strictly to company policies when dealing with confidential information.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Monitored network performance to determine adjustments needed.
- Managed email routing and internal message protocols to support reliable delivery of communications.
Geek Squad (User Support Technician)
Best Buy Canada
Vancover, CA
10.2021 - 01.2022
- Resolved various computer related problems such as virus removal, system crashes and connectivity issues.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Generated reports on incident resolution status and usage statistics of IT services and systems.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Responded to IT service requests within SLA guidelines established by the organization.
Education
Post-baccalaureate Diploma in Computing and Information Systems -
Douglas College
04-2022
Bachelors of Computer Science (B.Sc) in Information Technology -
Amity University
Delhi07-2019
Skills
- System Architecture
- Information Security
- Risk Assessment
- Network Security
- Encryption
- System Maintenance
Personal Information
Title: IT Support
Timeline
Service Centre Analyst
Community Living BC
08.2022 - Current
Geek Squad (User Support Technician)
Best Buy Canada
10.2021 - 01.2022
Post-baccalaureate Diploma in Computing and Information Systems -
Douglas College
Bachelors of Computer Science (B.Sc) in Information Technology -
Amity University
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