JAPNEET KAUR
Cornwall,PE
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead/Retail Keyholder
Garage Dynamite Inc
Charlottetown, Prince Edward Island
06.2025 - Current
- Handled end-of-day sales balancing and managed cash register transactions accurately.
- Trained and mentored new employees in customer service excellence and product expertise.
- Assisted with inventory management by restocking shelves and organizing displays.
- Delivered exceptional customer service, enhancing overall shopping experiences.
- Conducted visual merchandising consistent with brand standards and promotional events.
- Coordinated efforts with team members to resolve customer inquiries promptly.
- Guided new employees in understanding company policies, procedures, and guidelines.
Administrative/Program Coordinator
Trinity Energy Group
10.2024 - Current
- Coordinated regular team meetings to evaluate progress and implement solutions.
- Expertise in ServiceTitan, Sandbox, Samsara, Microsoft SharePoint, Excel, and Outlook.
- Scheduled work crews and Energy Audit Advisors efficiently to maximize productivity.
- Enhanced project workflows by streamlining interdepartmental communication through Microsoft Teams.
- Created robust communication channels between Efficiency PEI and Trinity Energy Group.
- Maintained accuracy while processing billing and invoicing for over 50 files biweekly.
- Effectively communicated project status and requirements to Efficiency PEI stakeholders.
- Delivered technical assistance in budgeting, grant management, and data entry tasks.
- Managed daily communications with staff regarding schedules, program updates, and announcements.
Financial Advisor
World Financial Group
Charlottetown, Prince Edward Island
01.2024 - 12.2024
- Managed client accounts using financial software Ivari, EVO, IA, and RIMI to track investment performance.
- Delivered strategic investment advice for individual and corporate clients to optimize financial outcomes.
- Established new client relationships to expand business opportunities.
- Provided comprehensive retirement planning services to help clients maintain desired lifestyles post-retirement.
- Analyzed risk tolerance levels, developing customized investment portfolios aligned with personal objectives.
- Implemented tax-efficient strategies to maximize returns while minimizing tax liabilities.
- Supported teams with high-level administrative tasks, ensuring operational efficiency.
General Manager
Tim Hortons
01.2022 - 10.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Evaluated team performance through regular feedback and coaching sessions.
- Ensured compliance with health and safety regulations across all locations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through verbal and written warnings.
- Responsible for bookkeeping and payroll, ensuring expenses stayed within budget
Food Service Supervisor
Delta Hotels
08.2022 - 03.2024
- Managed distribution of job responsibilities among team members to optimize efficiency.
- Monitored food safety procedures, ensuring strict adherence to HACCP guidelines.
- Coordinated multiple shifts to maximize coverage while minimizing labor costs.
- Trained and supervised new staff to elevate customer service and compliance with food safety standards.
- Prepared weekly schedules and assigned tasks to maintain organized operations.
- Focused on guest hospitality and satisfaction to achieve high performance scores.
- Controlled labor hours and inventory costs through proactive management strategies.
Crew Trainer
McDonald's restaurant
05.2021 - 12.2021
- Grilling expertise: Experience of cooking different kinds of meats with gold standards
- Customer service experience by serving good quality food maintaining drive thru timers
- Made different kinds of customized burgers under 60 seconds
- Both service and kitchen experience
- Took more than 120-130 orders in 1 hour
Dispatcher
Amanat Randhawa Transport Ltd
09.2020 - 11.2021
- Ensured timely deliveries by communicating with drivers and addressing issues promptly.
- Assigned drivers to optimal routes based on customer requirements.
- Monitored vehicle locations through GPS tracking for real-time updates.
- Coordinated daily transportation schedules to enhance route efficiency.
- Maintained detailed communication logs documenting dispatch activities and changes.
- Resolved customer inquiries related to shipment status and transport logistics effectively.
- Managed high call volumes while ensuring accuracy in data entry.
Receptionist/Administrative Assistant
Steele Hyundai
11.2020 - 04.2021
- Answered inbound calls per day and directed to designated individuals or departments
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Resolved customer problems and complaints.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Cashier and Store Associate
Maple Lodge Farms Inc
08.2019 - 08.2020
- Cash handling expertise - counting more than $6000 cash daily
- Answer detailed questions about type of chicken and prices of frozen cases
- Serve Food at hot counter and help in the kitchen
- Stock inventory on regular basis
- Guiding customers to buy in bulk to save their money
Education
Diploma - Business Management
Sheridan College
Brampton, ON04.2020
Skills
Technical knowledge: ServiceTitan, Sandbox, Samsara, Power BI, Microsoft Planner, SharePoint, EVO, Ivari
Skills: Excel, Word, Outlook, Microsoft Teams, and PowerPoint, Billing and invoicing,Report analysis
Soft Skills: Self Starter, Problem- Solving, Organizational skills, Risk Management, Multitasking, Teamwork, Office administration, Time management, Customer service management, Schedule management
Certification
• Food Handler Certification, 05/01/23, 05/01/28
• Responsible Beverage, 08/01/23, 08/01/28
• LIFE LICENSING QUALIFICATION PROGRAM (LLQP) License
• First Aid Certification
• Responsible Beverage, 08/01/23, 08/01/28
• LIFE LICENSING QUALIFICATION PROGRAM (LLQP) License
• First Aid Certification
Timeline
Team Lead/Retail Keyholder
Garage Dynamite Inc
06.2025 - Current
Administrative/Program Coordinator
Trinity Energy Group
10.2024 - Current
Financial Advisor
World Financial Group
01.2024 - 12.2024
Food Service Supervisor
Delta Hotels
08.2022 - 03.2024
General Manager
Tim Hortons
01.2022 - 10.2024
Crew Trainer
McDonald's restaurant
05.2021 - 12.2021
Receptionist/Administrative Assistant
Steele Hyundai
11.2020 - 04.2021
Dispatcher
Amanat Randhawa Transport Ltd
09.2020 - 11.2021
Cashier and Store Associate
Maple Lodge Farms Inc
08.2019 - 08.2020
Diploma - Business Management
Sheridan College