Summary
Overview
Work History
Education
Skills
Timeline
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JAPNEET KAUR

Brampton,ON

Summary

Experienced security guard with a proven record of protecting property, staff, and visitors. Skilled in surveillance, incident reporting, and emergency response. Known for strong attention to detail, professionalism, and the ability to handle high-pressure situations.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

U-haul
OTTAWA, Ontario
02.2025 - Current
  • Assist customers with truck, trailer and moving equipment rentals
  • Process reservations, contracts, payments and returns accurately
  • Handle customer concerns and resolve issues promptly
  • Promote additional products and services such as moving supplies and storage

Customer Service Representative

MBNA
Ottawa, Canada
10.2023 - 09.2024
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Developed strong customer relationships and loyalty through effective communication.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

Supervisor

Burrito Gringo
Ottawa, Canada
08.2019 - 10.2023
  • Managing workflow
  • Handling service issues and customer complaints
  • Interviewing candidates and training new staff
  • Mexican Family Restaurant

Security Guard

Sword Security
Ottawa, Canada
06.2022 - 02.2023
  • Control access to establishments
  • Maintain order and resolve conflicts
  • Completes reports by recording observations, information, occurrences, and surveillance activities
  • Company providing security, crowd management and risk management services

I-Tech Vision

Website designing company
Chandigarh, Haryana
05.2018 - 03.2019
  • Answering customer calls, listening to their concerns and solving problems
  • Listening and problem-solving skills to provide the information or solutions their customers need
  • Managing large amounts of inbound and outbound calls in a timely manner

Education

Health Science Diploma - Health Science

Universel College
Gatineau
01.2021

High School Diploma -

MM International School
Mullana-Ambala, India
03.2018

Bachelor of Science - Biopharmaceutical Science

U-Ottawa
Ottawa, ON

Skills

  • Problem Solving Skills
  • Efficient Communication
  • Teamwork
  • Attention to Detail
  • Digital Skills
  • Active Listening
  • Computer Skills
  • Leadership
  • Excellent Communication
  • Basic Math Skills
  • Critical Thinking

Timeline

Customer Service Representative

U-haul
02.2025 - Current

Customer Service Representative

MBNA
10.2023 - 09.2024

Security Guard

Sword Security
06.2022 - 02.2023

Supervisor

Burrito Gringo
08.2019 - 10.2023

I-Tech Vision

Website designing company
05.2018 - 03.2019

Health Science Diploma - Health Science

Universel College

High School Diploma -

MM International School

Bachelor of Science - Biopharmaceutical Science

U-Ottawa
JAPNEET KAUR