JAPNEET KAUR
Brampton,ON
Summary
Experienced security guard with a proven record of protecting property, staff, and visitors. Skilled in surveillance, incident reporting, and emergency response. Known for strong attention to detail, professionalism, and the ability to handle high-pressure situations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
U-haul
OTTAWA, Ontario
02.2025 - Current
- Assist customers with truck, trailer and moving equipment rentals
- Process reservations, contracts, payments and returns accurately
- Handle customer concerns and resolve issues promptly
- Promote additional products and services such as moving supplies and storage
Customer Service Representative
MBNA
Ottawa, Canada
10.2023 - 09.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed strong customer relationships and loyalty through effective communication.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Supervisor
Burrito Gringo
Ottawa, Canada
08.2019 - 10.2023
- Managing workflow
- Handling service issues and customer complaints
- Interviewing candidates and training new staff
- Mexican Family Restaurant
Security Guard
Sword Security
Ottawa, Canada
06.2022 - 02.2023
- Control access to establishments
- Maintain order and resolve conflicts
- Completes reports by recording observations, information, occurrences, and surveillance activities
- Company providing security, crowd management and risk management services
I-Tech Vision
Website designing company
Chandigarh, Haryana
05.2018 - 03.2019
- Answering customer calls, listening to their concerns and solving problems
- Listening and problem-solving skills to provide the information or solutions their customers need
- Managing large amounts of inbound and outbound calls in a timely manner
Education
Health Science Diploma - Health Science
Universel College
Gatineau01.2021
High School Diploma -
MM International School
Mullana-Ambala, India03.2018
Bachelor of Science - Biopharmaceutical Science
U-Ottawa
Ottawa, ONSkills
- Problem Solving Skills
- Efficient Communication
- Teamwork
- Attention to Detail
- Digital Skills
- Active Listening
- Computer Skills
- Leadership
- Excellent Communication
- Basic Math Skills
- Critical Thinking
Timeline
Customer Service Representative
U-haul
02.2025 - Current
Customer Service Representative
MBNA
10.2023 - 09.2024
Security Guard
Sword Security
06.2022 - 02.2023
Supervisor
Burrito Gringo
08.2019 - 10.2023
I-Tech Vision
Website designing company
05.2018 - 03.2019
Health Science Diploma - Health Science
Universel College
High School Diploma -
MM International School
Bachelor of Science - Biopharmaceutical Science
U-Ottawa