Japneet Kaur
Surrey,Canada
Summary
Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Department Manager
Walmart
Surrey, British Columbia
02.2024 - Current
- Helping in receiving reports.
- Claiming inventory and submitting reports.
- Audit reports.
- Inventory counts.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Assisted in the development and implementation of office policies and procedures.
- Developed organizational filing systems for confidential customer records and reports.
Meat Department Manager
Walmart
Surrey, Canada
12.2023 - Current
- Trained new staff members on safe food handling practices, product knowledge, and customer service skills
- Maintained accurate records of all transactions related to the Meat Department operations
- Managed daily operations of the Meat Department, including stocking and ordering products, setting prices, and ensuring quality standards were met
- Supervised team members in their daily tasks and provided feedback on their performance
- Developed strategies to increase customer engagement and satisfaction with the department's offerings
E-Commerce Assistant
Walmart
Surrey, Canada
10.2021 - 12.2023
- Optimized payment gateways to ensure secure transactions and minimize frauds risks
- Tested new features and functionality of e-commerce websites before launch
- Managed stock levels of products, ensuring availability of items in the online store
- Resolved technical issues related to web hosting services, payment gateways
- Performed data entry tasks, such as entering product information into the inventory system
- Cancelled orders based on customer requests and inventory and delivery problems
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers and third-party distributors
- Maintained inventory of shipping supplies and packaging materials
- Created and maintained database of customer accounts
Teacher
Abroad Educare
Faridkot, India
09.2020 - 07.2021
- Managed student behavioral issues to optimize classroom learning environment
- Motivated and engaged students, developing skills and knowledge for academic foundation
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
Education
Associate in Arts (A.A.) - Business
Kwantlen Polytechnic University
Surrey04.2023
Skills
- Product Knowledge
- Merchandising Strategies
- Performance Evaluation
- Visual Merchandising
- Team Leadership
- Sanitation Standards
- Inventory Management
- Time Management
- Customer Service
- Record Keeping
- Quality Control
- Vendor Relations
- Pricing Strategy
- Staff Training
- Equipment Maintenance
- Conflict Resolution
- Loss Prevention
- Ordering Supplies
- Problem Solving
- Retail
- Workforce planning
- Systems and software expertise
- Team leadership
- Logistics planning
- Forecasting and planning
- Financial analysis
- Departmental activities
- Operations management
- Adaptability and flexibility
- Sales strategy
- Staff development
- Training and mentoring
- Business development and planning
- Verbal and written communication
- Order management
- Motivational leadership
- Innovation skills
- Loss prevention
- Product restocking
- Budgeting and forecasting
- Supervisor
- Departmental rapport
- Decision-making
- Workplace safety awareness
- Staff management
- Team supervision
- Database management
- Retail management
- Time management
- Department inspection
- Sales expertise
- Department leadership
- Performance evaluation
- Risk management
- Employee management
- Workflow coordination
- Coaching and mentoring
- Safety and security
- Vendor relationship management
Languages
- Punjabi, Fluent
- Hindi, Fluent
- English, Fluent
Certification
- Food Safety Certification
- Safety Team Member
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Department Manager
Walmart
02.2024 - Current
Meat Department Manager
Walmart
12.2023 - Current
E-Commerce Assistant
Walmart
10.2021 - 12.2023
Teacher
Abroad Educare
09.2020 - 07.2021
Associate in Arts (A.A.) - Business
Kwantlen Polytechnic University