Japneet Kaur
Calgary
Summary
Dynamic and results-oriented professional with over 4 years of experience in retail management and customer service. Proven track record of driving team performance, optimizing operations, and delivering exceptional customer experiences. Skilled in leadership, organizational management, and process improvement, with a strong ability to adapt to new challenges. Recently completed an Advanced Diploma in Business Administration and now eager to pivot into an office management or administrative role, where I can apply my leadership abilities, organizational skills, and passion for efficiency to drive impactful results in a corporate setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Groupe Dynamite Inc.
04.2024 - 01.2025
- Led a high-performing team of 15- 20 sales associates, motivating them to achieve and exceed sales targets, resulting in a 15% increase in monthly revenue
- Streamlined daily operations by creating efficient scheduling systems, reducing labor costs by 10% while ensuring adequate staffing levels during peak times
- Oversaw inventory management, including stock replenishment, visual merchandising, and regular audits, contributing to a 20% improvement in stock organization and reduced stock discrepancies
- Trained and mentored new staff, fostering a collaborative team environment that improved employee retention by 30% over 6 months
- Enhanced customer satisfaction by implementing personalized service strategies, leading to a 10% increase in positive customer feedback and repeat business
- Collaborated with store manager on budgeting, financial reporting, and sales strategies, assisting in achieving quarterly performance goals
- Implemented operational improvements, such as organizing the store layout to optimize the customer shopping experience, resulting in a 15% improvement in foot traffic during promotional periods
- Managed administrative duties, including payroll, reporting, and processing orders, ensuring timely and accurate records
Sales Supervisor
Armani Exchange
08.2022 - 02.2024
- Led a team of sales associates in delivering exceptional customer service and achieving sales targets
- Scheduled shifts and managed employee time off, ensuring adequate coverage during peak times
- Assisted in inventory management and ensured the store was fully stocked with merchandise
- Maintained store visual standards and supported the store manager with administrative tasks
Sales Associate
COACH
07.2021 - 08.2022
- Provided personalized customer service to clients, assisting with product selection and upselling
- Processed transactions, managed inventory, and maintained a clean and organized store environment
- Acted as a brand ambassador, ensuring a high standard of store presentation and customer care
- Assisted with administrative tasks, including organizing sales reports and maintaining customer databases
Crew Member
Burger King
06.2020 - 04.2021
- Delivered excellent customer service in a fast-paced environment
- Managed cash register, processed orders, and ensured customer satisfaction
- Assisted with training new employees and provided support to the management team as needed
- Maintained cleanliness and organization of the restaurant to meet health and safety standards
Education
Advanced Diploma - Business Administration
George Brown College
Toronto, ON04.2022
Skills
- Office Administration
- Customer Service & Client Relations
- Team Leadership & Staff Training
- Time Management & Multitasking
- Organizational Skills & Attention to Detail
- Scheduling & Calendar Management
- MS Office Suite (Word, Excel, PowerPoint)
- Conflict Resolution & Problem Solving
- Strong Communication Skills (Written & Verbal)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Certification
- Smart Serve License, 01/01/20
- Security License, 01/01/21
- Certified Makeup Artist, 01/01/19
- First Aid/CPR, 01/01/21
- Certification for Nail Artist, 01/01/24
Timeline
Assistant Manager
Groupe Dynamite Inc.
04.2024 - 01.2025
Sales Supervisor
Armani Exchange
08.2022 - 02.2024
Sales Associate
COACH
07.2021 - 08.2022
Crew Member
Burger King
06.2020 - 04.2021
- Smart Serve License, 01/01/20
- Security License, 01/01/21
- Certified Makeup Artist, 01/01/19
- First Aid/CPR, 01/01/21
- Certification for Nail Artist, 01/01/24
Advanced Diploma - Business Administration
George Brown College
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