Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Japneet Ghumman

Mississauga

Summary

Offering strong interpersonal and organizational skills, eager to learn and develop in customer-focused environment. Brings ability to quickly understand and apply new procedures and technology to enhance service delivery. Ready to use and develop communication and problem-solving skills in the desires role applied for.

Overview

9
9
years of professional experience

Work History

Sea Logistics Operational Specialist, Revenue Care

Kuehne & Nagel
08.2017 - 04.2024
  • Conducted comprehensive risk assessments to proactively identify potential issues and develop mitigation strategies accordingly.
  • Optimized resource allocation by assessing project needs and assigning tasks based on individual skills and availability.
  • Led cross-functional teams during complex projects ensuring clear communication lines were maintained throughout all stages.
  • Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
  • Enhanced communication within the team through regular meetings and progress updates, fostering a collaborative work environment.
  • Created detailed project plans outlining timelines, milestones, resources, and deliverables for successful execution.
  • Analyzed performance metrics regularly to identify areas requiring improvement or adjustment in strategy.
  • Reduced operational costs through effective negotiation with vendors for better pricing on materials and services.
  • Trained junior staff members on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Improved customer satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements where necessary.
  • Developed strong relationships with cross-functional teams to ensure seamless coordination of projects and tasks.
  • Facilitated knowledge sharing among team members by organizing workshops, presentations, and training sessions on relevant topics.
  • Collaborated with stakeholders to define project scope, objectives, deliverables, and success criteria for optimal results alignment.

Executive Assistant

TD Bank
03.2017 - 07.2017
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.

Compliance Service Officer - Contract

TD Bank
11.2016 - 02.2017
  • Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
  • Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
  • Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
  • Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
  • Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.

Quality Assurance Specialist - Contract

Amazon Canada
01.2015 - 03.2016
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
  • Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
  • Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.

Education

Quality Assurance Certification Program -

Humber College
Toronto, None

Humanities Program -

Mcmaster University
Hamilton, None

Skills

  • Collaboration and teamwork
  • Problem-solving
  • Effective customer communication
  • Employee training
  • Active listening
  • Attention to detail

Languages

English
Punjabi
Hindi
Urdu

Timeline

Sea Logistics Operational Specialist, Revenue Care

Kuehne & Nagel
08.2017 - 04.2024

Executive Assistant

TD Bank
03.2017 - 07.2017

Compliance Service Officer - Contract

TD Bank
11.2016 - 02.2017

Quality Assurance Specialist - Contract

Amazon Canada
01.2015 - 03.2016

Quality Assurance Certification Program -

Humber College

Humanities Program -

Mcmaster University

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Japneet Ghumman