Japneesh Sidhu
Office Administrative
Surrey
Summary
Professional with strong experience in providing essential home support. Known for reliability and adaptability, ensuring seamless transitions with changing needs. Skilled in personal care, household management, and emotional support. Focused on collaborative teamwork and achieving impactful results.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Office Administrative Assistant
JMP Transportation
11.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
Account Receivable Clerk
BST Management
02.2022 - 06.2024
- Created and dispatched invoices to customers for services rendered, emphasizing precision in pricing, quantities, and payments terms.
- Proficiently received and documented payments from diverse sources, including checks, electronic funds transfers and alternative payment methods.
- Diligently reconciled customer accounts to validate payment alignment with invoiced amounts, promptly investigating and resolving discrepancies.
- Collaborating with other departments, such as sales and customer services, to resolve billing issues and improve the overall customer experience.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
Assistant Manager
Tim Hortons
03.2021 - 01.2022
- Leading a team of employees, including training, coaching, and motivating staff to deliver exceptional customer service.
- Overseeing the daily operations of the restaurant during scheduled shifts, ensuring that all tasks are completed efficiently.
- Managing cash registers, handling cash transactions, and balancing cash drawers at the beginning and end of shifts.
- Ensuring safe, secure, and legal work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Post-Degree Certificate - Bussiness Managment
Vancouver Community College
Vancouver, BC 05.2001 -
Bachelor of Engineering Technology - Mechatronics
Thapar University
Patiala, Punjab, India 05.2001 -
Skills
Personal hygiene assistance
Patient care
Meal preparation
Medication administration
Reliability and punctuality
Professional boundaries
Emotional resilience
Verbal communication
Document scanning
Telephone reception
Confidentiality handling
Word processing
File management
Certification
PCW - Personal Care Worker
Timeline
PCW - Personal Care Worker
03-2025
Office Administrative Assistant
JMP Transportation
11.2024 - Current
Account Receivable Clerk
BST Management
02.2022 - 06.2024
Assistant Manager
Tim Hortons
03.2021 - 01.2022
Post-Degree Certificate - Bussiness Managment
Vancouver Community College
05.2001 -
Bachelor of Engineering Technology - Mechatronics
Thapar University
05.2001 -
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