Japneesh Chadha

• Coordinated client communications, ensuring timely responses and satisfaction with services provided.
• Developed and maintained detailed client records, enhancing accuracy and accessibility of information.
• Assisted in training new staff on client service protocols, fostering a collaborative team environment.
• Collaborated with cross-functional teams to resolve complex issues, strengthening overall client relationships.
• Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
• Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
• Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
• Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
• Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
• Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

• Worked to ensure a positive and hassle-free customer experience.

• Identified and maximized sales opportunities, and increased customer retention rates.

• Settled any customer disputes in a professional and pleasant manner.

• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.

• Worked to achieve high customer satisfaction rates by providing optimal customer service.

• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Provided accurate, valid, and complete information to customers.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Took special orders in person and over telephone, generating additional revenue every month.
• Assisted customers in navigating through website features and functions to locate desired information or products.
• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.

• Created and posted job advertisements on various platforms.
• Ensuring the job descriptions are clear, appealing, and accurate.
• Shortlisting applicants who are a good match for the role.
• Coordinating with candidates and hiring managers to schedule interviews.
• Ensuring candidates are prepared for the interview process by providing them with necessary details.
• Serving as the point of contact for candidates during the early stages of the recruitment process.
• Answering candidate questions regarding the job role, company, or interview logistics.
• Managing interview feedback, candidate correspondence, and other administrative tasks to ensure smooth recruitment operations.