Japlyn Cacapit
Burnaby,BC
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Possessing a keen attention to detail and strong decision-making skills, adept at managing multiple, concurrent tasks. Demonstrates a self-motivated work ethic and performs effectively in both independent and team environments. Expertise in anticipating professional needs, proactively identifying and resolving problems. Proven ability to promote organization and availability through effective schedule development. Excels in customer service and conflict management, ensuring client satisfaction at all times.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
CJS Labour Force Limited
01.2017 - Current
- Routed incoming calls effectively and ensured prompt message delivery to staff members.
- Managed approximately 20 incoming calls, emails and faxes per day from customers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Care
Beachcomber Hot Tubs
01.2018 - 01.2022
- Continuously exceeded performance targets set by management, contributing to the overall success of the Customer Care department.
- Managed approximately 20 incoming calls, emails and 15 chats per day from customers.
- Mentored junior team members in the nuances of superior customer care, bolstering their skills and confidence levels.
- Assisted in the development of training materials for new Customer Care Analysts, improving onboarding efficiency and effectiveness.
Restaurant Manager
Tim Hortons
01.2016 - 01.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Pharmacy Assistant
Peoples Drug Mart
01.2015 - 01.2016
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Education
Skills
- Planning
- Organizing
- Leading
- Supervising
- Customer Service
- Communication
- Microsoft Outlook
- Documentation
- Data Entry
- Computer Skills
- Office Administration
Notablecareerhighlights
- I was a teacher in the Philippines, responsible for making educational lesson plans and instructing college students.
- Practicum placement for Edison College Canada Recreation Activity Assistant - Cascade Gardens, Burnaby (3 weeks)
References
Available upon request
Hobbies and Interests
- Music, Singing
- Volunteering (Church)
- Group Activities
Languages
English
Timeline
Customer Care
Beachcomber Hot Tubs
01.2018 - 01.2022
Administrative Assistant
CJS Labour Force Limited
01.2017 - Current
Restaurant Manager
Tim Hortons
01.2016 - 01.2017
Pharmacy Assistant
Peoples Drug Mart
01.2015 - 01.2016
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