JAPLEEN KAUR BAJWA
Brampton,Canada
Summary
- Energetic customer service representative with over 2 years of expertise handling complicated client issues. Passionate about strengthening customer connections, developing brand loyalty, and improving client engagement.
- Flexible scheduling manager with prior experience handling security personnel and implementing safety measures. Knowledgeable of organizational rules, behavioural indicators, and symptoms of suspicious conduct in both workers and guests. Highly proactive and talented, having more than one year of growing experience in the area.
- A detail-oriented office administrator with years of experience ensured the office ran smoothly and efficiently. I was excited to join the team, where I could bring a new level of organization and attention to detail.
- A polite customer service expert with experience identifying and interpreting consumer requests to address difficulties. I am meticulous in documenting client problems and committed to keeping a thorough understanding of items and promotions. Confident communicator known for routinely obtaining positive client feedback.
- A highly driven person who is eager to take on novel responsibilities. Strong work ethic, flexibility, and excellent social abilities. Capable of functioning efficiently without supervision and swiftly learning new abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative / Office Administrator
SAI Lab System and Services
Mississauga, Canada
11.2021 - 02.2024
- Servicing number of customers by attending calls, gathering data from clients and suggesting solutions to them
- Managing to maintain 85% of successful customer satisfaction
- Excellent memory of entire range of company products and services, especially prices and special discounts
- Creating and updating spreadsheets and presentations for weekly, monthly and quarterly
- Providing detailed-oriented administration support to co-workers to ensure efficient office operations
- Communicating closely with the operations regarding the needs, concerns or issues in the office.
Scheduling Manager / Office Administrator
ASG Security Group Ltd.
Brampton, Canada
03.2020 - 11.2021
- Overseeing 24 X 7 teams at 30+ site locations and managing administrative duties, including scheduling and performance evaluations
- Planning and developing the overall security strategy for our company by preventing overtime and other measures
- Creating, implementing and communicating security policies and procedures
- Supervised risk management, loss prevention and safety operations for 70,000-square-foot business facility to decrease incidents of theft, waste and abuse
- Making monthly schedules, updating guard's hours into the system, and reporting daily tours and patrols on the site using GuardTek.
- Tracked employee overtime hours and adjusted schedules accordingly.
- Provided training to new staff on scheduling policies, procedures, and software systems.
Office Administrator / Customer Service Representative
Staffing Agency
Brampton, Canada
02.2019 - 03.2020
- Sorting and sending emails
- Data entry of each applicant's information and requirements into the system
- I kept a record of invoices and entered data related to each worker into the system using MS Excel spreadsheets
- Determined and established office procedures and routines
- Responded to the clients through emails with listed workers working next day
- Set-up and maintain manual and computerized information filing system
- Responded to applicant's requests and queries in-person and via phones and email
- Screened each form filled and submitted by applicant
- Fulfilled the number of people required at different warehouses on a daily basis
- Interviewed applicants before sending them to the warehouses for higher positions
- Responded to the clients through emails with listed workers working next day.
Education
Mobile application development -
Cegep De La Gespesie Et De Iles
Bachelor computer science and Engineering -
Doaba group of College
Diploma in computer science and engineering -
Maharishi Markandeshwar University
Skills
- MS-Office and Microsoft Outlook with Computer Proficiency
- Company Risk Management
- Daily incident reporting
- Strong Communication and leadership
- Scheduling, safety and security Regulations
- Security Team Management
- Certified in Emergency First Aid with CPR (C) & AED
- Paperwork Processing
- Complaint resolution and call management
- Data entry and data collection
- Client Relations, Coordination, and Order Processing
- Administrative Support, Filing, Shipping and receiving understanding
- Active Listening, being tactful, and being diplomatic with Critical Thinking
- Team Development and Quality Assurance Controls
Accomplishments
- Honoured as employee of the month twice.
- Promoted to supervisor position at Security Company.
- Promoted to scheduling Manager Position in head office from security Officer in the same company.
Tel
647-803-0092
Availability
Full time, MONDAY to FRIDAY, Mornings, Afternoons
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Customer Service Representative / Office Administrator
SAI Lab System and Services
11.2021 - 02.2024
Scheduling Manager / Office Administrator
ASG Security Group Ltd.
03.2020 - 11.2021
Office Administrator / Customer Service Representative
Staffing Agency
02.2019 - 03.2020
Mobile application development -
Cegep De La Gespesie Et De Iles
Bachelor computer science and Engineering -
Doaba group of College
Diploma in computer science and engineering -
Maharishi Markandeshwar University
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