Japleen Kaur
Kamloops,BC
Summary
Proven leader in hospitality, excelling at Best Western Premier Hotel, where I enhanced guest satisfaction through meticulous quality assurance and exceptional customer service. Skilled in customer relationship ,management and team coordination, I significantly improved room cleanliness feedback. My creative thinking and problem-solving abilities ensure outstanding guest experiences.
Overview
1
1
year of professional experience
Work History
Housekeeping Room Attendant
Best western premier
Kamloops, British Columbia
01.2024 - 08.2024
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Provided guests with information on hotel services and room features.
- Responded promptly to requests from guests and other departments.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
Janitor
Bee Clean
Kamloops, British Columbia
02.2024 - 07.2024
- Sweep, mop and vacuum floors of all areas.
- Maintain janitorial supply inventory.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Moved equipment and furniture to thoroughly clean space.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
Education
BBA - Commerce And Business Administration
Thompson Rivers University
Kamloops, BC04-2025
Skills
- Customer service-focused
- Customer Relationship Management
- Team Coordination
- Quality Assurance Controls
- Problem-Solving
- Creative Thinking
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
Janitor
Bee Clean
02.2024 - 07.2024
Housekeeping Room Attendant
Best western premier
01.2024 - 08.2024
BBA - Commerce And Business Administration
Thompson Rivers University
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