JAPJIT SINGH KOHLI
Surrey,BC
Summary
Generating business from new and old clients by providing a great customer service experience. I can use my excellent interpersonal, management and leadership skills to make a positive contribution towards the organization and confidently lead a team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
BC Liquor Stores
11.2023 - Current
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Addressed customer needs and made product recommendations to increase sales.
Digital Marketing Associate
Concentrix Daksh Pvt. Ltd. (Services provided to GOOGLE)
09.2021 - 09.2023
- Assess characteristics of products or services to be promoted to determine marketing with client over calls, emails and chat.
- Maintain social media accounts, including managing customer reviews and testimonials.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Created social media content with innovative brand messaging to support new product launches.
Front Office Supervisor
Hotel Royal Residency
07.2018 - 09.2021
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries and provide accurate information about the hotel facilities and services.
- Ensure smooth communication between guests and other hotel departments.
- Train and supervise front desk staff to ensure excellent customer service.
Reservation Associate
Oberoi Hotels & Resorts
08.2015 - 09.2016
- Promptly answered reservation inquiries via telephone or email in a friendly and professional manner
- Analyzed data to determine availability and rates
- Providing all request information including space availability, pricing, discounts and general information to callers while attempting to close all calls by utilizing techniques provided
- Entered reservations into the property management system both completely and accurately.
Education
Master of Science - Hotel Management
Kalinga University
10.2018
Bachelor of Science - Hospitality and Hotel Administration
IHM, Chandigarh
03.2015
Skills
- Leading a Team
- Microsoft Office and Computing
- Social Media Marketing
- Negotiations & Closing
- Customer Service & Guest Relations
- Calling, E-mail & Chat
- Customer Profiling
- Product Sales
Status
Permanent Resident, Canada
AVAILABILITY
Full time available on every day of week
Languages
English
Hindi
Punjabi
Certification
Serve It Right
Food Safe
Customer Service
Travel and Tourism Management
References available upon request
Timeline
Cashier
BC Liquor Stores
11.2023 - Current
Digital Marketing Associate
Concentrix Daksh Pvt. Ltd. (Services provided to GOOGLE)
09.2021 - 09.2023
Front Office Supervisor
Hotel Royal Residency
07.2018 - 09.2021
Reservation Associate
Oberoi Hotels & Resorts
08.2015 - 09.2016
Master of Science - Hotel Management
Kalinga University
Bachelor of Science - Hospitality and Hotel Administration
IHM, Chandigarh
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