Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Japinder KAUR

Dawson Creek

Summary

Dynamic Wendy's Manager with a proven track record in team leadership and customer service excellence. Enhanced productivity through strategic planning and conflict resolution, achieving significant improvements in customer satisfaction. Expert in financial management and inventory oversight, fostering a motivated team environment that drives operational success.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

5
5
years of professional experience

Work History

Wendys Manager

Wendys Restaurant
04.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintaining cash sheets and expert in handling cash and inventories.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Wendys Crew Member

Wendys Restaurant
10.2020 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.

Education

Business Management Post Degree Diploma - Business Commerce

Northern Lights College
Dawson Creek
04-2022

Bachelor of Commerce - Business

Punjabi University
India, Punjab
07-2019

Skills

  • Customer service
  • Team leadership
  • Verbal and written communication
  • Complex Problem-solving
  • Goal setting
  • Documentation and reporting
  • Strategic planning
  • Schedule preparation
  • Conflict resolution
  • Policy implementation
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Lead generation
  • Financial management
  • Business planning
  • Revenue management
  • Financial records oversight
  • Trend analysis
  • Clear communication
  • Data analysis
  • Employee onboarding
  • Coaching and mentoring
  • Business development

Languages

English
Professional Working

Timeline

Wendys Manager

Wendys Restaurant
04.2022 - Current

Wendys Crew Member

Wendys Restaurant
10.2020 - 04.2022

Business Management Post Degree Diploma - Business Commerce

Northern Lights College

Bachelor of Commerce - Business

Punjabi University

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Japinder KAUR