JAPHETH DANIEL
Toronto,ON
Summary
I have a strong aptitude for time management and am well-equipped to excel in team-oriented, dynamic, fast-paced environments. I possess excellent communication skills, which enables me to continuously act with professionalism which further enables me to provide exceptional customer service to all.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Agent - Apple
Teleperformance
04.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Demonstrated adaptability by quickly learning new systems and technologies as they were implemented within the organization.
- Utilized CRM software efficiently to maintain up-to-date customer records and track interactions, ensuring seamless continuity of service.
- Maintained comprehensive knowledge of company products and services, enabling informed recommendations to customers.
Freelance Babysitter
01.2018 - Current
- Assisted children with homework assignments and special projects across different subjects
- Communicated with parents regarding children's progress and development, raising any issues.
Warehouse associate
Divine funiture rental
07.2023 - 10.2023
- Clean furniture
- Bag and deliver everything in an orderly way
- Organize shelves
- Lift heavy object for long periods of time.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Sales associate
Walmart
07.2021 - 04.2023
- Delivering exceptional customer service
- Unloading trucks with the help of pallet jacks
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites.
Office assistant
Giratta Law
07.2019 - 09.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated files and records for accuracy and completeness
- Completed clerical tasks such as filing, copying, and distributing mail
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
Sanitation worker
TMB Service Group
07.2020 - 09.2010
- Thoroughly cleaned and disinfected various surface areas
- Handled spills in work and common areas and used proper methods to clean and sanitize each material
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Education
Bachelor of Arts - Business Commerce Management
York University
North York, ON05.2026
High School diploma -
École secondaire catholique Saint-Frère-André
Toronto, Saint-Frère-André06.2022
Skills
- Leadership Skills
- Ability to Multitask
- Customer Service
- Communication Skills
- Quick leaner; adaptable to changing
- Excellent recollection
- Thrives both independently and in teams
- Strong interpersonal and communication
- Fluent Bilingualism
- Call center experience
- Upselling strategies
- Cross-cultural awareness
Certification
Standard first aid & CPR-C, Toronto, 08/01/23, Present, Certification complete. Complete knowledge of what to do regarding first aid.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bilingual Customer Service Agent - Apple
Teleperformance
04.2024 - Current
Warehouse associate
Divine funiture rental
07.2023 - 10.2023
Sales associate
Walmart
07.2021 - 04.2023
Sanitation worker
TMB Service Group
07.2020 - 09.2010
Office assistant
Giratta Law
07.2019 - 09.2019
Freelance Babysitter
01.2018 - Current
Bachelor of Arts - Business Commerce Management
York University
High School diploma -
École secondaire catholique Saint-Frère-André