Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Japhet Feboke

Japhet Feboke

Toronto,ON

Summary

Second-year Public Administration student with over four years of combined professional and academic experience in customer service, team leadership, and data analysis. Demonstrated success in enhancing operational efficiency and elevating customer satisfaction within fast-paced settings. Proficient in Microsoft Office Suite, Tableau, and Power BI, with working knowledge of AutoCAD and SketchUp. Adept at fostering collaborative team dynamics and implementing strategic solutions to complex challenges.

Overview

4
4
years of professional experience

Work History

Admission Host

Lego Land Discovery Center
06.2024 - 09.2024
  • Warmly greeted guests and handled inquiries, ensuring a positive first impression
  • Consistently received 100% positive feedback in customer survey
  • Processed cash and credit transactions efficiently, ensuring accuracy
  • Resolved guest issues and troubleshoot ticketing and payment problems
  • Enforced safety protocols, ensuring a secure and enjoyable guest experience
  • Developed strong communication skills with customers that met many different diverse backgrounds and even through language barriers
  • Adapted quickly to new software required to attend to customers

Assistant Manager

A&W
01.2020 - 06.2023
  • Monitored daily operations while leading a team of 6, ensuring effective communication and high performance
  • Mastered new recipes and cooking techniques to maintain/manage the kitchen operations and staff
  • Lead training shifts, provided feedback, and constructive feed to support growth
  • Helped managed employee scheduling, timekeeping.
  • Monitored inventory levels, coordinated supply orders, and helped maintained relationships with vendors

Education

Bachelor Of Liberal Arts - Public Administration

York University, North York

Skills

  • Team player mentality
  • Sales experience
  • Data entry proficiency
  • Microsoft office expertise
  • Marketing
  • Guest service
  • Strong interpersonal skills
  • Staff training
  • power Bi
  • Canva
  • Excel
  • Danvic Resolve
  • Time management
  • Excellent communication
  • Organizational skills
  • Share point
  • Tableau

Languages

English
Native or Bilingual

Volunteer Experience

SEP *23 - APR *24

**Survey Assistant** | York University, North York, ON


  • Assisted in developing strategies based on findings from the surveys conducted.
  • Consolidated data into comprehensive tables, charts, and graphs using Microsoft Office to illustrate key findings.
  • Analyzed processed data to uncover trends and patterns, providing valuable insights for residence life projects.
  • Drafted and presented reports detailing student data findings and analyses.
  • Managed social media accounts to promote survey participation.
  • Drafted emails, letters, and other communication materials related to promoting survey participation.


SEP *23 - APR *24

**Class Representative** | York University, North York, ON


  • Organized student activities, initiatives, and events to foster community engagement
  • Successfully mediated discussions between classmates regarding academic issues.
  • Demonstrated ability to effectively communicate and collaborate with diverse groups of people.
  • Planned and led class study sessions, improving student engagement and helped with stress management.
  • Showed proficiency in planning and leading student activities such as getting to know each other, icebreakers and feedback zone, an event where student feedback was channeled towards me to be organized and passed on to the professor.

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Japhet Feboke