Japesh Sharma
Edmonton,AB
Summary
Dependable and results-driven Sales Associate with a proven track record of delivering exceptional customer service and building lasting client relationships. Committed to creating welcoming, engaging shopping experiences while consistently exceeding sales targets. Brings a strong understanding of strategic sales techniques, visual merchandising, and brand representation to drive store performance and customer loyalty.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
PUMA Retail Store
10.2023 - Current
- Delivered outstanding customer service by creating personalized and enjoyable shopping experiences that encouraged repeat business.
- Demonstrated expert knowledge of store promotions, payment procedures, and security protocols to confidently assist customers and maximize sales opportunities.
- Strategically organized merchandise displays and racks to enhance visual appeal and drive customer engagement and purchases.
- Proactively monitored sales floor conditions and merchandise presentation, taking swift action to restock, reorganize, and optimize product visibility and sales potential.
Customer Service Representative
New Way Immigration Inc
06.2023 - 08.2023
- Act as a liaison between customers and the company
- Maintain a consistently positive, empathetic, and professional attitude when dealing with customers
- Assist customers with inquiries and complaints, offering detailed information about services
- Communicate with customers through various channels
- Ensure customer satisfaction and deliver professional customer support
- Handle in-person inquiries from walk-in customers
Education
High School Diploma -
Lillian Osborne School
06.2024
Bachelor of Science - Computer Science
Macewan University
Edmonton. AB06-2028
Skills
- Skilled in clear, professional communication to build strong customer and team relationships
- Known for delivering exceptional customer service with a focus on satisfaction and positive engagement
- Remains calm, composed, and solutions-oriented in high-pressure or fast-paced environments
- Quick thinker with a strong ability to adapt to new challenges, ideas, and technologies
Volunteer Experience
- Happy Hearts Dayhome, 02/2020, Present, Keep kids play areas safe and clean, Assist serving food, Interact with children in a kindly manner, Help children adapt communication skills, Making sure kids are safe at all times
- Community Service (Gurdwara & Mandir), 07/2015, Present, General help such as cleaning, serving food, and other basic tasks, Assist in solving technological difficulties., Providing knowledge to children of both cultures.
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Extracurricular Activities
- Swimming (2014 - 2017)
- Soccer (2018 - 2019)
- Heavy weight training (2021 - 2024)
References
References Available upon request
Timeline
Retail Sales Associate
PUMA Retail Store
10.2023 - Current
Customer Service Representative
New Way Immigration Inc
06.2023 - 08.2023
High School Diploma -
Lillian Osborne School
Bachelor of Science - Computer Science
Macewan University
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