Japesh Sharma
Edmonton,AB
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
PUMA Retail Store
10.2023 - Current
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Customer Service Representative
New Way Immigration Inc
06.2023 - 08.2023
- Act as a liaison between customers and the company
- Maintain a consistently positive, empathetic, and professional attitude when dealing with customers
- Assist customers with inquiries and complaints, offering detailed information about services
- Communicate with customers through various channels
- Ensure customer satisfaction and deliver professional customer support
- Handle in-person inquiries from walk-in customers
Education
High School Diploma -
Lillian Osborne School
Edmonton, AB06.2024
Skills
- Proficient in effective communication
- Exceptional customer service aptitude
- Demonstrated ability to remain composed in high-pressure situations
- Adept at quick thinking and adapting to new ideas
- Exemplifies honesty, reliability, punctuality, and dependability
- Comprehensive understanding of client confidentiality
Volunteer Experience
- Happy Hearts Dayhome, 02/2020, Present, Keep kids play areas safe and clean, Assist serving food, Interact with children in a kindly manner, Help children adapt communication skills, Making sure kids are safe at all times
- Community Service (Gurdwara & Mandir), 07/2015, Present, General help such as cleaning, serving food, and other basic tasks, Assist in solving technological difficulties., Providing knowledge to children of both cultures.
Extracurricular Activities
Swimming (2014 - 2017) Soccer (2018 - 2019) Beginner weight training (2021 - 2022)
References
Available upon request
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Professional Working
Timeline
Retail Sales Associate
PUMA Retail Store
10.2023 - Current
Customer Service Representative
New Way Immigration Inc
06.2023 - 08.2023
High School Diploma -
Lillian Osborne School
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