Hardeep Pooni
Surrey,Canada
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards. Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Boston Pizza
02.2015 - Current
- Managed and motivated employees
- Completed tasks within deadlines
- Maintained professional environment
- Resolved customer disputes promptly
- Ensured food and service quality
- Trained and supervised staff
Education
B.Sc. - Web Development
St. Clair College of Applied Arts And Technology
Windsor, ON04.2008
Skills
- Customer satisfaction
- Organization
- Complaint resolution
- Food service
- Scheduling
- Brand standards
- Recruitment
- Supply chain
- Table management
- Safe food handling
- Quality assurance
Certification
- Management Development Program
- Safe Liquor Certification
- First Aid / CPR / AED
- ServSafe Food Manager
Languages
English
Timeline
Manager
Boston Pizza
02.2015 - Current
B.Sc. - Web Development
St. Clair College of Applied Arts And Technology
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