Jaouad Mouftakir
trois rivieres,QC
Summary
Experienced Customs and International Logistics Specialist with over 15 years of expertise in import/export compliance, tariff classification, and global trade regulations. Skilled in optimizing cross- border transactions, ensuring timely customs clearance, and minimizing trade-related risks. Proven ability to streamline supply chains and collaborate with customs brokers, freight forwarders, and regulatory agencies to ensure seamless international operations
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Relationship Officer
Moroccan Customs Agency
Tangier
02.2019 - 03.2024
- This role entailed enhancing service quality, resolving issues related to customs operations, and ensuring that clients are well-informed and supported in their customs procedures
- Implement initiatives to improve the quality of customs services, gather feedback from clients, and propose solutions to optimize processes
- Provide information and advice on customs formalities, required documents, tariff regulations, and tax exemptions to help clients complete their customs processes smoothly
- Handle complaints and disputes between operators and the customs administration
- Intervene to resolve issues related to delays in customs clearance, customs duty assessments, or goods being held up
- Inform and train operators on new customs regulations, trade agreements, and changes in administrative procedures
- Organize workshops or informational sessions to keep clients up to date
- Record, analyze, and address client complaints related to customs operations
- Propose corrective actions and follow up to prevent recurring issues
- Provide regular reports to the customs administration on the performance of the customer service department, including response times, resolved disputes, and satisfaction levels
Customs Internal Audit and post clearance Chief
Moroccan Customs Agency
Casablanca
06.2014 - 02.2019
- Lead comprehensive audits of customs procedures, ensuring adherence to internal controls, regulations, and compliance standards
- Analyze risks related to customs clearance and post-clearance processes, developing strategies to prevent non-compliance and minimize penalties
- Oversee post-clearance audits, reviewing transactions after goods are cleared to identify errors in tariff classification, valuation, or documentation
- Supervise and train the internal audit and post-clearance teams, ensuring they are updated on the latest regulations and audit procedures
- Ensure that customs operations follow national and international trade laws, identifying areas for improvement and implementing corrective measures
Customs Chief Officer
Moroccan Customs Agency
Casablanca
03.2008 - 06.2014
- Manage and supervise daily customs clearance processes, ensuring compliance with national and international regulations
- Lead and train customs officers, ensuring adherence to policies and efficient workflow in customs operations
- Collaborate with External Stakeholders: government agencies, customs brokers, and international trade partners to facilitate seamless cross-border transactions and optimize customs procedures
- Review and approve tariff classifications, customs valuations, and documentation to ensure accuracy and legal compliance
- Conduct audits and inspections to identify non-compliance issues, implementing corrective actions to prevent fraud and smuggling
Frontline Customs Officer
Moroccan Customs Agency
Casablanca
06.2000 - 03.2008
- Conduct physical inspections of cargo containers to ensure compliance with customs regulations
- Calculate and collect any applicable customs duties, taxes and fees on imported goods
- Review and verify customs documentation such as declarations, permits, and manifests for accuracy and compliance with regulations
- Utilize risk assessment tools and intelligence to identify high-risk shipments for further inspection
- Review and verify customs documentation such as declarations, permits, and manifests for accuracy and compliance with regulations
- Maintain detailed records of inspections, seizures, and detentions; prepare reports for submission to higher authorities or relevant agencies
Education
Master of Arts - International Business Management
Université LILLE
Lille France07-2017
Master of Arts - International Business
ISCAE
Casablanca Morocco06-2016
Skills
- Customs Compliance
- Tariff Classification
- Import/Export Documentation
- Incoterms Knowledge
- Supply Chain Optimization
- Trade Agreements & Rules of Origin
- Customs Valuation
- Risk Management
- Collaboration & Communication
- Customer Relations
- Customer service orientation
Certification
- working towards CIFFA(Canadian international freight forwarder Association) certification
- Inrollment in CCS CSCB certification (Certified Customs Specialist)
Timeline
Customer Relationship Officer
Moroccan Customs Agency
02.2019 - 03.2024
Customs Internal Audit and post clearance Chief
Moroccan Customs Agency
06.2014 - 02.2019
Customs Chief Officer
Moroccan Customs Agency
03.2008 - 06.2014
Frontline Customs Officer
Moroccan Customs Agency
06.2000 - 03.2008
Master of Arts - International Business Management
Université LILLE
Master of Arts - International Business
ISCAE
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