Dynamic Sales and Rental Supervisor with a strong track record of high performance in the sales department. Expertise in driving revenue growth, enhancing customer satisfaction, and managing a team to exceed sales targets. Proven ability to optimize rental processes, improve operational efficiency, and maintain strong client relationships. Skilled in leadership, strategic planning, and achieving business objectives.
Overview
6
6
years of professional experience
Work History
Rental and Tenant Management Manager
Groupe Mahlex
09.2020 - 06.2022
Lease up of 150 units
Maximized revenue by recommending appropriate rental products and upselling services to customers.
Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
Managed multiple tasks in high-volume environment.
Seniors Leasing Agent
Oxford Properties Groupe
12.2022 - 08.2023
Management of lease agreements, including drafting and monitoring of leases.
Management of lease contracts and verification of compliance with current regulations.
Management of all administrative phases of real estate rentals, including conducting property inspections, signing the lease, and ensuring timely monthly rent payments, in compliance with current regulations.
Inspection of units , preparation for TO
Customers management - problem resolving
Mystery shop
FS department - professional and leaser travelers
Multi tasking
Problem resolving
Assisted with lease preparation and reviewed legal documents for accuracy, minimizing potential disputes or misunderstandings.
Performed comprehensive tenant background checks, reducing risk of delinquency or eviction-related issues during the lease term.
Sales and Rental Supervisor
BGO
08.2023 - 09.2024
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by promptly resolving disputes, maintaining open lines of communication, and ensuring high-quality service delivery.
Controlled costs to keep the business operating within budget and increase profits.
Improved marketing strategies to attract new customers and promote the business.
Conducted daily team meetings with weekly goals.
Inspected and optimized unit performance.
Developed and implemented marketing strategies.
Managed operational tasks efficiently.
Focused on corporate business improvements (FS) and establishing long-term relationships.
Led team management efforts, fostering collaboration and teamwork.
Ensured customer satisfaction and optimized performance.
Real Estate Broker
Pro Immobilier &Hypothèque Inc
05.2019 - 05.2025
Property Valuation: Assessing and determining the market value of properties.
Client Consultation: Advising clients on market conditions, pricing, and property options.
Property Listings: Creating and managing listings for properties for sale or rent.
Marketing and Advertising: Developing marketing strategies, including online listings, social media, and traditional advertising, to attract buyers or tenants.
Negotiation: Negotiating contracts, terms, and prices between buyers and sellers or landlords and tenants.
Market Research: Analyzing market trends, property values, and comparable sales to provide informed recommendations to clients.
Client Relationship Management: Building and maintaining strong relationships with clients, offering ongoing support and guidance throughout the buying or renting process and after sales support services
Transaction Management: Overseeing all aspects of the buying or renting process, including documentation, inspections, and closing procedures.
Legal Compliance: Ensuring all transactions comply with Quebec real estate laws and regulations.
Networking: Building a network of contacts, including buyers, sellers, investors, contractors, and other brokers.
Financial Analysis: Advising clients on financing options and helping them navigate mortgage applications.
Education
AEC - Real Estate
Collège Thetford
09.2017
Skills
Leadership
Sales objectives
Client relations
Sales strategy
Active listening
Quick decision-making
Stress management
Effective communication
Goal tracking
Problem-solving
Team management
Strategic planning
Contract negotiation
Motivating leadership
Conflict management
Online and email marketing
Proficient knowledge of tools - Microsoft, Outlook, Yardi, Word, Excel, and more
Report preparation
Customer service
Knowledge of Quebec rental laws governing rental properties
Assistante de Direction Office Manager at GROUPE PROMOUVOIR REAL ESTATE INTERNATIONAL et Groupe CherpantierAssistante de Direction Office Manager at GROUPE PROMOUVOIR REAL ESTATE INTERNATIONAL et Groupe Cherpantier
Senior Vice President Strategic Consulting, Health at Epsilon (Publicis Groupe)Senior Vice President Strategic Consulting, Health at Epsilon (Publicis Groupe)