Janvi Bhalala
Winnipeg,MB
Summary
Proven track record in enhancing customer relationships and streamlining processes, demonstrated during tenure at Ganpati Transport Ltd. Expert in administrative support and customer service, I excel in problem-solving and efficiently managing data. Achieved significant improvements in document accuracy and customer satisfaction, leveraging skills in CRM and administrative support.
Overview
3
3
years of professional experience
Work History
Office Assistant
Ganpati Transport Ltd
10.2023 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed 30 incoming and outgoing calls per day while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Cashier
Real Canadian Superstore
02.2022 - 10.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Manitoba Institute of Trades And Technology
Winnipeg, MB04.2022
Bachelor of Arts - Accounting And Finance
S.P University
Anand, India06.2019
Skills
- Customer Service
- Mail handling
- Business Administration
- Scheduling
- Administrative Support
- Data Entry
- Mail Sorting and Distribution
- Customer Relationship Management (CRM)
- Account Management
- Complaint Handling
- Problem-solving abilities
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Office Assistant
Ganpati Transport Ltd
10.2023 - Current
Cashier
Real Canadian Superstore
02.2022 - 10.2023
High School Diploma -
Manitoba Institute of Trades And Technology
Bachelor of Arts - Accounting And Finance
S.P University
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