Janvi Sehgal
London ,,Ontario
Summary
Highly motivated and detail-oriented graduate with a diploma in Professional Financial Services and CSC registration. Experienced in financial planning, client relationship management, and investment strategies. Proven customer service skills from 1.5 years in retail, seeking to apply my financial expertise .
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Miniso
05.2023 - Current
- Delivered exceptional customer service, assisting with inquiries, purchases, and returns, driving a 15% increase in customer satisfaction and retention.
- Resolved customer complaints efficiently, maintaining a positive store atmosphere and ensuring professional handling of concerns.
- Led shifts by managing daily operations, delegating tasks, and ensuring compliance with company policies. Reduced shrinkage by 30-40% through effective inventory management, utilizing the FIFO method for product restocking.
- Managed financial transactions, including cash handling, balancing registers, and preparing daily financial reports.
- Trained and mentored new staff, fostering a collaborative team environment focused on customer service excellence.
- Recognized for leadership and team-building skills, contributing to the store’s "Best Team of the Quarter Q1 2023" award.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Market Analyst
Rejuvenate Resources
09.2023 - 12.2023
- Increased customer base by 20% and drove a 15% revenue growth through innovative marketing campaigns and targeted promotional activities.
- Cultivated strong client relationships, resulting in a 10% improvement in customer retention through personalized communication and engagement.
- Analyzed market trends and competitor activities, identifying key opportunities that contributed to a 12% increase in market share.
- Collaborated with cross-functional teams to ensure marketing strategies were aligned with business objectives, boosting overall campaign effectiveness by 18%.
Education
Post-Degree Certificate - Professional Financial Services
Fanshawe College of Applied Arts And Technology
London, ON08.2024
Post-Degree Certificate - Customer Relationship in Sales And Marketing
Fanshawe College of Applied Arts And Technology
London, ON12.2023
Bachelors of Commerce - Banking
Guru Nanak Dev University
Punjab, IN04.2022
Skills
- Client-focused
- Customer Relationship Management
- Time Management
- Detail Oriented
- Financial Risk Analysis
- Sales and Customer Service
- Critical Thinking
- Problem Solving
- Problem-solving abilities
- Active Listening
Certification
- Canadian Securities Certificate | CSI | Expected November 2024
- Workflow Deep Drive | HubSpot
- HubSpot Marketing Software | HubSpot
- Salesforce CRM| Salesforce
Timeline
Market Analyst
Rejuvenate Resources
09.2023 - 12.2023
Customer Service Representative
Miniso
05.2023 - Current
Post-Degree Certificate - Customer Relationship in Sales And Marketing
Fanshawe College of Applied Arts And Technology
Post-Degree Certificate - Professional Financial Services
Fanshawe College of Applied Arts And Technology
Bachelors of Commerce - Banking
Guru Nanak Dev University
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