Summary
Overview
Work History
Education
Skills
Timeline
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Janujan Sutharsan

Markham,ON

Summary

Efficient at learning and executing new practices required in fast-paced environments
Detail oriented and able to provide services with high quality work
Skilled negotiator and complex problem-solver with solid record of success.
Proven track record of communicating ideas and information effectively in both one-on-one and group
settings.
Adept at building strong relationships with colleagues, clients, and stakeholders through clear and open
communication.
Demonstrated ability to convey complex ideas clearly and concisely through written communication.
Proficiency in software such as Microsoft Office, HTML, CSS, Adobe Pro, Windows, Mac OS and Linux
Languages: Fluent in English and Tamil

Overview

5
5
years of professional experience
2
2
Languages

Work History

Automotive Technician -Small Business Owner

J's Performance
01.2022 - Current
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Replaced damaged, missing, or defective parts with new and refurbished components.

Information Technology Specialist and Advisor

Concentrix ,Remote
05.2023 - 09.2023
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Facilitated best user experience through continuous support and
    communication of system changes.
  • Researched product and issue resolution tactics to address customer concerns.

Solution Specialist

Rogers Communications
01.2022 - 04.2023
  • Learned new skills and applied them to daily tasks to improve efficiency and productivity
  • Collaborated with team members to ensure tasks were completed
  • Worked with customers to understand their needs and provide excellent service
  • Achieved employee of the month on many separate occasions
  • Ability to work under high pressure and collaborate with team members in prioritizing and organizing tasks

Store Standards

Walmart
08.2020 - 12.2021
  • Developed communication skills by helping customers find their desired products
  • Customer care and service welcoming guests
  • Demonstrated excellent communication skills when communicating with
    customers
  • Works with the customer service manager to ensure proper customer service is being delivered

Customer Service Representative

Western Jewelry
06.2019 - 08.2020
  • Works with the customer service manager to ensure proper customer service is being delivered
  • Process customer returns, answer questions about the merchandise, and
    manage exchanges
  • Answered telephone calls which duties included signing new customers,
    retrieving customer data
  • Reporting to management relating inventory balance, shortages, defective items, and price-lists
  • Resolve customer complaints via phone and email

Education

Bachelor of Commerce - Business Management

Toronto Metropolitan University (Ryerson)
Toronto, ON
05.2001 -

License Certificate - Real Estate Program

Humber College
Toronto, ON
05.2001 -

Skills

Job Scheduling

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Timeline

Information Technology Specialist and Advisor

Concentrix ,Remote
05.2023 - 09.2023

Automotive Technician -Small Business Owner

J's Performance
01.2022 - Current

Solution Specialist

Rogers Communications
01.2022 - 04.2023

Store Standards

Walmart
08.2020 - 12.2021

Customer Service Representative

Western Jewelry
06.2019 - 08.2020

Bachelor of Commerce - Business Management

Toronto Metropolitan University (Ryerson)
05.2001 -

License Certificate - Real Estate Program

Humber College
05.2001 -

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Janujan Sutharsan