Janou Belville
53 Glen Ellen Ct
Summary
Dedicated Medical Assistant with a proven track record at John Muir Physician Network, excelling in patient care and operational efficiency. Expert in HIPAA compliance and clinical documentation, I significantly reduced wait times and enhanced patient satisfaction. Skilled in fostering trust through exceptional communication, my focus on comprehensive care management and customer service stands out.
Overview
28
28
years of professional experience
Work History
Pediatric Medical Assistant
John Muir Physician Network
06.1997 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Associate of Science - Medical Assistant Certification
Dickinson Warren
Concord, CASkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Clinical documentation
- Patient-focused care
- Data entry
- Electronic health records
- CPR
- Appointment setting
- Direct patient care
Timeline
Pediatric Medical Assistant
John Muir Physician Network
06.1997 - Current
Associate of Science - Medical Assistant Certification
Dickinson Warren
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