Janneth Corpuz
Grande Prairie,AB
Summary
Detail-oriented Environmental Services Housekeeper with extensive understanding of sanitation and infection control techniques. Works quickly and effectively with little to no supervision, following established schedules and procedures. Initiates proper cleaning techniques to complete housekeeping tasks.
Overview
10
10
years of professional experience
Work History
Environmental Service Worker
Alberta Health Services
Grande Prairie, AB
05.2023 - Current
- Maintained a clean and sanitary environment by sweeping, mopping, dusting, vacuuming and scrubbing floors.
- Performed daily cleaning of restrooms including toilets, sinks, showers and mirrors.
- Removed trash from bins and disposed of it properly.
- Assisted with stocking shelves with supplies such as paper towels and toilet tissue.
- Dusted furniture and other surfaces to maintain a neat appearance.
- Followed safety protocols when operating equipment such as mops, brooms and floor buffers.
- Reported any maintenance issues to supervisors or appropriate personnel for repair.
- Replenished soap dispensers in restrooms on a regular basis.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Followed company uniform, performance and security policies with every job.
Lash Artist
Beauty by Claudz Studio and Academy
Grande Prairie, AB
05.2023 - Current
- Provided thorough consultations to clients on lash services and products.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Educated clients on proper aftercare techniques for lashes.
- Cleaned and sanitized work area between each client appointment.
- Maintained inventory of all supplies needed for lash services.
- Utilized tweezers to isolate individual lashes prior to application of extensions.
- Applied adhesive safely and precisely according to manufacturer instructions.
- Demonstrated knowledge of different types of lashes available for application.
- Ensured that high-quality service was provided to every client at all times.
- Created a welcoming atmosphere for clients by providing excellent customer service.
- Scheduled appointments using online booking software systems.
- Kept records of client visits and updated customer profiles accordingly.
- Participated actively in team meetings focused on improving business operations.
- Assisted receptionist by answering phones, scheduling appointments and collecting payments.
- Improved client experiences by creating relaxing, comfortable salon environment.
Crew Team Member
Tim Hortons
Grande Prairie, AB
08.2021 - 04.2023
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Restocked items on shelves as needed.
- Operated cash register accurately and efficiently.
- Answered customer questions regarding product features, pricing, availability.
- Provided excellent customer service at all times.
- Processed merchandise returns and exchanges according to company policies.
- Performed store opening and closing procedures as directed by management team.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Ensured that products are properly labeled before placing them on shelves.
- Monitored expiration dates of food products.
- Prepared sandwiches and drinks for customers according to their specifications.
- Greeted customers and cultivated positive experiences in line with company standards.
Customer Service Assistant
SM Supermalls Philippines
Cabanatuan, Nueva Ecija
10.2014 - 01.2016
- Greeted customers in a friendly manner and assisted with their inquiries.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Resolved customer complaints promptly and professionally.
- Provided product knowledge to customers through effective communication.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Maintained a clean and organized work area at all times.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Provided assistance to customers in completing forms or applications related to their purchases.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Prepared reports on sales figures and customer feedback for management review.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
Education
Bachelor of Science - Business Administration
Central Luzon State University
Nueva Ecija, Philippines04-2014
Skills
- Product Promotion
- Sales and Upselling
- Adaptability
- Multi-tasking
- Quickly learn new concept
- Time management abilities
- Detail-oriented
- Microsoft Office expertise
- Data Entry
- Customer Engagement
- Menu Memorization
- Customer Service
- Drive-Thru Operations
- Sales expertise
- Safe cleaning with chemicals
- Guest Relations
Affiliations
- Going out with the kids to the park
- Exercising
- Budgeting
- Home Organization
Languages
English
Professional
Filipino
Native/ Bilingual
References
References available upon request.
Timeline
Environmental Service Worker
Alberta Health Services
05.2023 - Current
Lash Artist
Beauty by Claudz Studio and Academy
05.2023 - Current
Crew Team Member
Tim Hortons
08.2021 - 04.2023
Customer Service Assistant
SM Supermalls Philippines
10.2014 - 01.2016
Bachelor of Science - Business Administration
Central Luzon State University
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