Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Jannelle Daigle Richard

saint-charles

Summary

I am a soon-to-be college student looking for a full time position in order to save up for all of the expenses that come with moving to a new area to enrol in post-secondary education. I am very experienced in customer service and working with money, as well as handling very fast-paced work environments. I believe I am a very knowledgeable person who could easily adapt to any task given to me, with a positive attitude and a willingness to keep learning to come along with it.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Local Farmhouse Market
06.2024 - 01.2025
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Wrapped, boxed and weighed meat/fish products.

Gardener and Store-front

M. Tomate
07.2022 - 09.2023
  • Performed fall and spring cleanup to clear brush and debris from landscaped areas.
  • Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
  • Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
  • Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
  • Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
  • Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
  • Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
  • Collaborated with clients to understand their vision and preferences, resulting in highly customized garden spaces.
  • Removed debris and waste from outdoor areas.

Fry Cook

L’Amigo
10.2019 - 07.2022
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Cleaned, stocked, and restocked workstations and display cases.
  • Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
  • Streamlined kitchen operations with effective time management and multitasking skills.
  • Cleaned and maintained fryers and grills to keep appliances in working condition.
  • Addressed customer feedback with immediate actions, correcting any food quality issues.
  • Collaborated with kitchen staff to optimize food preparation times during peak hours.

Cashier

Co-op Food Store
05.2018 - 03.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

École Marcel-Francois-Richard
Saint-Louis De Kent, NB

Bonar Law Memorial School
Rexton, NB
06.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Experienced on Microsoft Office (Word, Excel, etc)
  • Payment processing
  • Professional telephone demeanor
  • Product sales
  • Store maintenance
  • Positive work attitude

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary

Timeline

Customer Service Representative

Local Farmhouse Market
06.2024 - 01.2025

Gardener and Store-front

M. Tomate
07.2022 - 09.2023

Fry Cook

L’Amigo
10.2019 - 07.2022

Cashier

Co-op Food Store
05.2018 - 03.2019

École Marcel-Francois-Richard

Bonar Law Memorial School

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Jannelle Daigle Richard