Jannell Cantos
Summary
Ambitious Food & Beverage Assistant Manager with proven track record of creating successful food service operations, managing staff and creating a pleasant work environment. Experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Food & Beverage Manager
Doubletree By Hilton Hotel West Edmonton
04.2023 - Current
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Mayfield Dinner Theatre Supervisor
DoubleTree by Hilton West Edmonton
01.2022 - 04.2023
- Assisting in managing day-to-day operations, reviewing and responding to guest satisfaction responses with urgency
- Supervises food and beverage operations to ensure compliance with all food and beverage policies, standards, and procedures
- Supervises staffing levels to ensure guest service, operational needs, and financial needs are met each shift
- Encourage and build mutual trust, respect, and cooperation among all staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Box Office Operation Agent
DoubleTree by Hilton West Edmonton
05.2022 - 09.2022
- Box office sales experience by completing cash and credit transactions accurately and effectively
- Understands general information on the ticketing system (ProVenue) used for the Dinner Theatre
- Detail oriented when doing transactions with guests in person and over the phone.
Mayfield Dinner Theatre Server and Bartender
DoubleTree by Hilton West Edmonton
03.2018 - 02.2022
- Inform clients of current promotions and beverage recommendations and information
- Worked with a POS system to place orders, manage bills, and handle complimentary items
- Monitoring bar inventory and ordering supplies and ingredients when needed
- Arranged and prepared tables for customers to offer memorable experiences to guests.
Education
Hospitality Management Diploma -
Northern Alberta Institute of Technology (NAIT)
Edmonton, ABSkills
- Able to manage and supervise over 30 staff in various areas of responsibility
- Marketing and Advertising
- Orientation and Onboarding
- Proficiency in Microsoft Word, PowerPoint, Outlook, Excel, and Teams
- Employee Scheduling
- Menu Development
Certification
- ProServe Liquor License, 2024
- ProTect Security Staff Training, 2024
- First Aid Training, 2023
References
Available upon request.
Timeline
Assistant Food & Beverage Manager
Doubletree By Hilton Hotel West Edmonton
04.2023 - Current
Box Office Operation Agent
DoubleTree by Hilton West Edmonton
05.2022 - 09.2022
Mayfield Dinner Theatre Supervisor
DoubleTree by Hilton West Edmonton
01.2022 - 04.2023
Mayfield Dinner Theatre Server and Bartender
DoubleTree by Hilton West Edmonton
03.2018 - 02.2022
Hospitality Management Diploma -
Northern Alberta Institute of Technology (NAIT)
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