Janne Ploquin
Administrator
Brampton,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Licensed Funeral Pre-Planner
Dignity Memorial, Andrews Community Funeral Centre
2023.03 - Current
- Discussed pre-arranged funeral options and explained pricing to clients
- Displayed highest level of professionalism and sensitivity when dealing with grieving family member
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers
- Helped families select funeral and burial details from range of available options
- Complete Insurance and Trust forms for payments and payment plans
- Aftercare visits – completion of Government paperwork for rebates, building trust and relationships between funeral home and client families by providing exceptional customer service, empathy, and personal knowledge
- Enter contracts into computer system and forward them to management for approval
- Arrange annual Christmas Candlelight Memorial Service for all families that have lost loved ones during year
- Basic Assistant duties (see below) when short staffed or as required.
Funeral Service Assistant
Dignity Memorial, Andrews Community Funeral Centre
2022.05 - 2023.03
- Assist Funeral Directors in coordination of services
- Organized chapels for visitations and maintained calm and orderly atmosphere
- Communicated with funeral attendees to provide information and facilitate organized services
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Prepare memorial materials, including service programs and signage
- Assured completion and filing of all necessary legal documentation quickly and accurately
- Cleaned premises before and after services
- Assisted with decedents, when necessary or appropriate
- Answer telephone and direct calls.
Accounts Payable/Payroll/Health & Safety
Applewood Air Conditioning
2020.08 - 2023.02
- Accounts Payable
- Payroll
- Health & Safety
- Processed accounts payable through Sage 300 platform
- Collected and reported monthly expense variances and explanations
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks
- Diminished outstanding debts by analyzing accounts for issues
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations
- Processed accounts payable through Sage 300 platform
Senior Office Administrator/Payroll
MetroAir Limited
2000.02 - 2020.08
- Assisted in preparation and processing of payroll to facilitate prompt staff payments
- Interacted with customers by phone, email, or in-person to provide information
- Secretarial function for President and Sales Manager – arranges meetings, take minutes, alert participants, travel arrangements, shopping, track calendar, sit-in meetings when required
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Reconciled account files and produced monthly reports
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinate all social functions.
Service Coordinator
MetroAir Limited
2000.01 - 2002.09
- Communicated with clients and service providers to provide updates on work progress
- Resolved customer complaints and issues to drive satisfaction and loyalty
- Coordinated and monitored service activities to confirm work met all requirements
- Assessed customer needs and developed solutions to meet needs
- Managed and coordinated service teams to achieve successful completion of service projects
- Maintained accurate records and full compliance with government regulations and agency guidelines
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs
- Established and maintained service schedules for several projects to help plan organize workload
- Scheduled and oversaw maintenance, repair and installation activities
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
- Organized ongoing maintenance schedules to boost system performance
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job
- Optimized supply levels to keep stock within ideal parameters for expected needs
Benefits Administrator
Para Inc
1997.02 - 1999.02
- Managed 150 employees across compensation, benefits, HRIS and payroll departments for optimal productivity
- Gathered information about each position and related occupation with employee interviews, field observations, and industry research
- Researched and analyzed wage, salary and other industry trends
- Developed and maintained comprehensive job evaluation system for equitable compensation
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Proved successful working within tight deadlines and a fast-paced environment
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
- Submitted reports on payroll activities
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Processed payroll garnishments such as tax liens and child support
- Responded to employee inquiries to provide information regarding payroll deductions and related issues
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
- Processed timecards and payroll data for team of employees
- Completed payroll accurately and timely to meet employee expectations
- Tracked employee vacation, sick and personal time
- Calculated wages, deductions and bonuses in accordance with company policies
- Updated employee files with new details such as changes in address or salary levels
- Maintained confidentiality of employee records and payroll information
- Assisted with recruitment and onboarding of new employees
- Coordinated resolution of payroll discrepancies
Service Coordinator
Carmichael Engineering
1994.04 - 1996.04
- Dispatch service calls
- Handle customer inquiries for service and installation of new equipment
- Sales of accessory products – humidifiers, thermostats, air cleaners
- Order equipment from suppliers
- Set up appointments for retail installations
- Process payroll union and non-union technicians
- Liaison with Builders regarding service concerns and ensure exceptional customer service.
Education
Education Diploma - Funeral Pre-Planner
Humber College
Toronto, Ontario04.2023
Business Administration Certificate - Business
York University, Secondary School
Toronto, Ontario08.2022
Construction – Basic Certification-Joint Health & Safety - Construction Safety
Construction Safety Association
Toronto, ONMicrosoft Office, Various Accounting Packages
Various Schools
Toronto, ONSkills
- Customer Service
- Public Speaking
- Sales Techniques
- Valid Ontario Driver's License
- Conflict Resolution
- Organizational Skills
- Positive Attitude
- Individual and team player
Languages
English
Native or Bilingual
Timeline
Licensed Funeral Pre-Planner
Dignity Memorial, Andrews Community Funeral Centre
2023.03 - Current
Funeral Service Assistant
Dignity Memorial, Andrews Community Funeral Centre
2022.05 - 2023.03
Accounts Payable/Payroll/Health & Safety
Applewood Air Conditioning
2020.08 - 2023.02
Senior Office Administrator/Payroll
MetroAir Limited
2000.02 - 2020.08
Service Coordinator
MetroAir Limited
2000.01 - 2002.09
Benefits Administrator
Para Inc
1997.02 - 1999.02
Service Coordinator
Carmichael Engineering
1994.04 - 1996.04
Education Diploma - Funeral Pre-Planner
Humber College
Business Administration Certificate - Business
York University, Secondary School
Construction – Basic Certification-Joint Health & Safety - Construction Safety
Construction Safety Association
Microsoft Office, Various Accounting Packages
Various Schools
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