JANNATUL NAYEM
Kentville,NS
Summary
Experienced Warehouse Associate hands-on experience in inventory management and order processing. Skilled in operating warehouse equipment and maintaining a safe work environment. Adept at collaborating with team members to meet deadlines and ensure customer satisfaction. Detail-oriented and reliable, with a strong commitment to accuracy and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Access Control Officer
Paladin Security
50 Bedford Highway
08.2024 - Current
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
- Collaborated with law enforcement agencies on investigations, ensuring smooth coordination and efficient information sharing.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Detected potential risks by performing meticulous document checks, verifying passenger credentials and travel documents for authenticity.
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
HMR Clerk
Atlantic Superstore
Joseph Howe Drive , Halifax
02.2024 - 08.2024
- Package meals neatly and accurately, ensuring they are labeled with ingredients, allergens, and proper expiration dates for customer safety.
- Work closely with the kitchen staff and other departments to coordinate meal preparation and ensure smooth workflow during peak hours.
- Listen to and address customer feedback, resolving complaints or concerns professionally and escalating issues when necessary.
- Organize and arrange the hot meals in an appealing way to attract customers and promote specific items.
- Actively promote special deals, discounts, or new products to boost sales and encourage customer engagement.
- Actively promote special deals, discounts, or new products to boost sales and encourage customer engagement.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Production Worker
KristoFoam Industries
Concord, ON
04.2023 - 01.2024
- Load raw materials into machines and handle finished products, ensuring the proper storage and transportation within the facility
- Inspect products during and after the production process to ensure they meet quality standards and specifications, identifying and reporting any defects or inconsistencies
- Perform routine maintenance on production equipment to prevent breakdowns and ensure optimal performance, reporting any issues to the maintenance team
- Maintain accurate records of production activities, including quantities produced, materials used, and any issues encountered during the production process
- Work closely with other team members, supervisors, and departments to ensure smooth production flow, effectively communicating any problems or suggestions for improvement
- Package finished foam products according to company standards and customer specifications, ensuring accurate labeling and preparation for shipment
Education
Hospitality Hotel And Restaurant Service Management -
Seneca College Newnham Campus
01.2022
Skills
- Spreadsheet
- Word processing
- MS Office
- Word
- Excel
- PowerPoint
- Emergency preparedness
- Incident response
- Facility Access control
- Surveillance monitoring
- Visitor screening
- Patrol operations
- Perimeter security
Languages
English
Bengali
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Access Control Officer
Paladin Security
08.2024 - Current
HMR Clerk
Atlantic Superstore
02.2024 - 08.2024
Production Worker
KristoFoam Industries
04.2023 - 01.2024
Hospitality Hotel And Restaurant Service Management -
Seneca College Newnham Campus