Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Saima Khan

Calgary

Summary

Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Driver

Uber
01.2019 - Current
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.

Security Officer

Security Marshals
01.2010 - 11.2024
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Crew Member

Red Lobster
03.2016 - 08.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.

Front Desk Receptionist

Park Jet (YYC)
04.2013 - 01.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.

Education

Diploma - Office Administration

Aquinas College
Calgary, AB
01.2025

High School Diploma - undefined

01.2006

Skills

  • Detail-oriented approach
  • Strong analytical abilities
  • Solid problem-solving skills
  • Time management skills
  • Great communication skills (verbal/written)
  • Teamwork
  • Reliability and punctuality
  • Cash register operation
  • Payment processing
  • POS system operation
  • Inventory management
  • Multitasking and organization

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Persian
Native or Bilingual

Certification

  • VALID ALBERTA CLASS 1 DRIVER LICENSE ,AB 2023 - 2028
  • VALID ALBERTA SECURITY LICENSE 2 ,AB 2023 - 2028

Timeline

Driver

Uber
01.2019 - Current

Crew Member

Red Lobster
03.2016 - 08.2018

Front Desk Receptionist

Park Jet (YYC)
04.2013 - 01.2016

Security Officer

Security Marshals
01.2010 - 11.2024

High School Diploma - undefined

Diploma - Office Administration

Aquinas College

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Saima Khan