Jannatul Maoya
St. John's,NL
Summary
Dynamic Energy Systems Engineering professional with a strong foundation in customer service and sales. Proven expertise in problem-solving, client relations, and enhancing operational efficiency. Committed to leveraging analytical and technical skills to optimize business processes and elevate customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sandwich Artist
Subway
St. John's, Newfoundland and Labrador
10.2022 - Current
- Assisted customers with sandwich customization requests
- Operated cash register during busy service hours
- Trained new team members on food preparation standards
- Monitored inventory levels to prevent shortages
- Completed opening, closing, and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted team members during peak hours when necessary.
- Provided excellent customer service by addressing inquiries promptly and professionally.
Field Supervisor
Icddr,b
Dhaka, Bangladesh
02.2018 - 04.2019
- Conducted extensive field visits across rural areas to collect data on maternal health practices, newborn care, and treatment systems, ensuring high accuracy and reliability.
- Developed strong skills in field supervision, data collection, stakeholder communication, and problem-solving in resource-constrained rural settings.
- Monitored project progress and reported updates to senior management regularly.
- Prepared and submitted detailed reports on maternal and newborn health indicators to project managers for further analysis.
- Contributed to strengthening community awareness of maternal and newborn health interventions through direct interactions with beneficiaries.
Company Secretary
Aviation Support Ltd
Dhaka, Bangladesh
08.2017 - 01.2018
- Promoted company services to prospective clients through effective marketing and communication strategies.
- Managed official documentation, ensuring accurate record-keeping, and compliance with organizational standards.
- Coordinated domestic and international travel arrangements, including air tickets, reservations, and visas.
- Assisted the accounts section with financial activities, including posting transactions in Xero accounting software.
- Organized office operations, including meetings, quotations for ground handling services, and overall office maintenance.
Customer Relationship Executive
GETCO
Dhaka, Bangladesh
01.2017 - 07.2017
- Provided customer support and assistance to drive product sales and ensure customer satisfaction.
- Built and maintained strong client relationships to promote trust and loyalty toward company products.
- Marketed products to prospective and existing clients to achieve monthly sales targets.
- Updated customer databases and prepared regular reports for management decision-making.
- Collaborated with the sales team to identify new business opportunities and improve customer engagement.
Education
Master of Science - Energy Systems Engineering
Memorial University of Newfoundland
St John's04-2024
Bachelor of Science - Electrical Engineering
BRAC University
Dhaka, Bangladesh12-2016
Skills
- Attention to detail
- Interpersonal communication
- Customer satisfaction focus
- Dependable and honest
- Willingness to learn
- Task delegation
- Problem solving
Certification
- Workplace Basic First Aid, Canadian Red Cross - 2023
- Accounts Management System – QBO & Xero (July 2020 – September 2020)
Languages
English
Professional
Bengali
Full Professional
References
References available upon request.
Timeline
Sandwich Artist
Subway
10.2022 - Current
Field Supervisor
Icddr,b
02.2018 - 04.2019
Company Secretary
Aviation Support Ltd
08.2017 - 01.2018
Customer Relationship Executive
GETCO
01.2017 - 07.2017
Master of Science - Energy Systems Engineering
Memorial University of Newfoundland
Bachelor of Science - Electrical Engineering
BRAC University