JANNATUL FERDOUS
Regina,SK
Summary
Tireless Restaurant Waitress skilled at supplying customers with memorable dining experiences and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfills all special requests and addresses individual customer needs to support optimal dining experiences. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
8
8
years of professional experience
Work History
Restaurant Waitress Cum Outlet Cashier
The Westin Dhaka
04.2019 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Restaurant Hostess Cum Outlet Cashier
Four Points by Sheraton Dhaka
03.2017 - 01.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Office Trainee
Lavilla Western Dhaka
06.2016 - 08.2016
Education
Masters of English (Literature) - English
Siddheswary Girls College, National University of Bangladesh
Bachelor of English (Literature) - English
Siddheswary Girls College, National University of Bangladesh
Higher Secondary Certificate - Business Studies
Central Women's College
Secondary School Certificate -
Motijheel Model High School and College
Bachelor of Arts - English Literature
National University of Bangladesh
Dhaka, Bangladesh07.2016
Skills
- Micros
- Infrasys
- Microsoft Office Package (MS Word, MS Excel, MS PowerPoint)
- Internet Browsing
- Email Correspondence
- Able to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs
- Strong presentation and demonstrating skills; Confident, articulate and professional speaking abilities
- Decision Making
- Interpersonal Communication
- Critical Thinking
- Customer Service
- Organization
- Public Speaking
- Problem-solving
- Teamwork
- Order Taking
- Money Handling
- Reservation Management
- Cash Handling
- Team Collaboration
- Guest Relations Management
- Payment Processing
Accomplishments
- Extensive knowledge of food & beverage
- Associate of the month certificate from Four Points By Sheraton
- Care for Guest Certificate from Four Points By Sheraton
- Great Communication with Guest certificate From Four Points by Sheraton
Jobapplication
HOSTESS / WAITRESS
Personal Information
- Date of Birth: 10/16/1993
- Nationality: Bangladesh
- Marital Status: Married
- Religion: Islam
Hobbies and Interests
- Travelling
- Reading Books
- Badminton
- Dancing
- Writing
- Fishing
Disclaimer
I hereby certify that the above-mentioned statement is correct and true to the best of my knowledge.
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Restaurant Waitress Cum Outlet Cashier
The Westin Dhaka
04.2019 - 03.2024
Restaurant Hostess Cum Outlet Cashier
Four Points by Sheraton Dhaka
03.2017 - 01.2019
Front Office Trainee
Lavilla Western Dhaka
06.2016 - 08.2016
Masters of English (Literature) - English
Siddheswary Girls College, National University of Bangladesh
Bachelor of English (Literature) - English
Siddheswary Girls College, National University of Bangladesh
Higher Secondary Certificate - Business Studies
Central Women's College
Secondary School Certificate -
Motijheel Model High School and College
Bachelor of Arts - English Literature
National University of Bangladesh
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