Jannat Hardeep Singh
Brantford,Canada
Summary
Top-performing Service Industry & Retail Leader with +6 years of experience in restaurant business development, operations and management, driving sales to surpass sales quotas and identifying key business growth opportunities. Successful track record in exceeding and generating repeat and referral business and improving customer experience.
Overview
6
6
years of professional experience
Work History
Business Development Executive
Café JC's (Tulip Hospitalities)
Chandigarh, India
09.2022 - 02.2023
- Developed and implemented strategies to increase customer base and revenue growth.
- Conducted market research and identified potential business opportunities.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Increased profitability by 10% and revenue sales by 15% in the years 2022-2023.
- Monitored progress of internal teams such as marketing, finance, operations, to ensure successful execution of projects or initiative undertaken.
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Participated in meetings with the restaurant owners to discuss prepared reports summarizing progress made towards achieving organizational goals related to new business acquisition and strategic objectives related to business development initiatives.
- Cultivated and maintained industry relationships, attended industry events, oversaw vendor partnerships and customer loyalty programs to capitalize on opportunities and maximize business success.
- Oversaw marketing materials, such as brochures, flyers, and newsletters, to promote products and services.
General Manager of Operations
Café JC's (Tulip Hospitalities)
Chandigarh, India
05.2021 - 09.2022
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
- Successfully implemented thorough selection process for talent acquisition, along with designing comprehensive schedules and diligently monitoring the performance of the staff by establishing a highly efficient workforce along with training programs, task assignment, shift management and coordination of staff leave schedules.
- Proven ability to effectively lead and motivate both kitchen and dining teams to deliver exceptional dining experiences by implementing strong communication strategies and inter personal skills to optimize efficiency, enhance work force bonding and maintain a positive work environment while driving business growth.
- Focused on daily operational excellence by ensuring seamless inventory management, order records, regular to and fro between various vendors and suppliers.
- Developed and executed social media marketing initiatives to attract new customers, and enhance brand awareness, leading to increased footfall and revenue.
- Strong knowledge of upcoming trends in the industry, Continuous recipe building and the food safety regulations to ensure maximum customer satisfaction.
- Provided exceptional guest service, promptly addressing queries and resolving issues in a timely manner to ensure a positive customer experience.
- Helped Curate and re-design the interiors, furniture and other physical facets of the restaurant to create a visually appealing and brand appropriate atmosphere post identifying the staff and customer's requirements for a high functioning space.
Food and Beverage Manager
Café JC's (Tulip Hospitalities)
Chandigarh, India
04.2019 - 05.2021
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Created monthly financial reports to analyze sales data, sales trends, labor costs, track progress against budget targets and other expenses related to the food and beverage department.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance by providing training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Negotiated contracts with vendors for supplies, equipment, and services.
- Implemented marketing campaigns to increase brand visibility in the local community.
Assistant Food and Beverage Manager
Café JC's (Tulip Hospitalities)
Chandigarh, India
09.2018 - 04.2019
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
- Developed and implemented training programs for new employees.
- Assisted in maintaining detailed records of inventory levels and ordering supplies and ingredients to restock freezers, fridges and pantry.
- Assisted in Collaborating with chefs regarding menu items and recipes in order to create unique dining experiences for guests.
- Learnt to managed payroll activities including calculating employee hours worked and overtime pay.
- Tracked customer feedback through surveys and online reviews in order to identify opportunities for improvement.
- Oversaw food preparation, production and presentation according to quality standards.
Event Sales and Marketing Consultant
Café JC's (Tulip Hospitalities)
Chandigarh, India
08.2017 - 09.2018
- Developed and implemented marketing plans for new products, new events, including budgeting and timeline management.
- Created promotional materials such as brochures, flyers and banners to advertise upcoming events and products.
- Developed and supervised marketing campaigns promoting events and products via social media platforms, email campaigns and other digital channels to maximize income and achieve audience targets.
- Analyzed market trends and conducted market research to identify potential opportunities for growth.
- Developed relationships with sponsors to increase event revenue opportunities.
- Organized logistics for each event, including transportation, catering, audio and visual equipment rental, security services.
Interior Design Intern
H.C.M.A (H.C Mehta and Assosciates)
Chandigarh, India
02.2017 - 07.2017
- Worked on 4+ projects (residential & commercial) under the supervision of senior and junior interior designers
- Developed and compiled technical detail drawings, produced 3-D sketch-up models and conceptual hand drawn sketches, assisted in design conceptualisation for projects, prepared presentations, creative input for website designing, went on site visits and vendor/market visits, did client interaction and handling
- Excelled at interior trends research (primary and secondary) along with keeping up the new age materials for building and design
- Got exceptional insight into a professional practice
- I learned the different facets of working within a firm
- Became more skilful with the software's learned beforehand
- Attained skills like multi-tasking, sticking to deadlines, taking orders from superiors, being highly receptive and open minded.
Education
Bachelor of Interior Design (Honours) -
Sushant University
Gurugram, India08-2017
Skills
- Fluent in English, Hindi and Punjabi
- Canva, Auto CAD, Sketchup
- Microsoft Office, Excel, Powerpoint
- Design & Content Writing
- Project Management
- Sales & Marketing
- Performance Reporting
- Customer Acquisition, Relations Building & Management
- Negotiation & Conflict Resolution
- Team Building & Work Force Management
- Vendor & Cost Management
- Problem Solving Skills
- Communication Skills
- Timeline Management
- Self Motivated & Self Management
- Multi-Tasking
- Detail Oriented
- Emotional Intelligence
- Public Speaking
- Leadership
Accomplishments
- Emerging Female Entrepreneur Of The Year - Global Achievers Forum Awards 2017
- Female Entrepreneur Of The Year - 94.3 My FM Awards 2021
- Restaurant Of The Year (Café JC's) - Times Food & Nightlife Awards 2018, 2019, 2020, 2021, 2022, 2023
- Iconic Café Of The Year - Times Hospitality Icon Awards 2019, 2021, 2022
Volunteer Work
Organized and successfully completed a campaign to provide over 2500 free meals to COVID patients during the pandemic and lockdown periods.
References
References available upon request.
Timeline
Business Development Executive
Café JC's (Tulip Hospitalities)
09.2022 - 02.2023
General Manager of Operations
Café JC's (Tulip Hospitalities)
05.2021 - 09.2022
Food and Beverage Manager
Café JC's (Tulip Hospitalities)
04.2019 - 05.2021
Assistant Food and Beverage Manager
Café JC's (Tulip Hospitalities)
09.2018 - 04.2019
Event Sales and Marketing Consultant
Café JC's (Tulip Hospitalities)
08.2017 - 09.2018
Interior Design Intern
H.C.M.A (H.C Mehta and Assosciates)
02.2017 - 07.2017
Bachelor of Interior Design (Honours) -
Sushant University
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